LOURIANN A. AQUINO
Quezon City, Metro Manila,LAG
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Insurance Claims Processor
Pioneer Insurance And Surety Corporation
Makati City, Metro Manila, Philippines
07.2020 - 02.2023
- Reviewed and processed insurance claims to ensure compliance with company policies and procedures.
- Analyzed claim documents for accuracy, identifying discrepancies to streamline processing workflows.
- Coordinated communication between clients, adjusters, and management to resolve claim issues effectively.
- Trained new team members on claims processing systems and company protocols to enhance team efficiency.
Recovery Assistant
AXA Philippines
Makati City, Metro Manila, Philippines
11.2016 - 02.2019
- Facilitated recovery processes by coordinating with clients and internal teams for efficient claim resolutions.
- Developed strategies for minimizing losses and enhancing asset recovery processes.
Claims Assistant
Charter Ping An Insurance Corporation
06.2015 - 11.2016
- Processed and reviewed claims submissions for accuracy and compliance with company policies.
- Assisted in resolving customer inquiries and disputes, ensuring timely communication and resolution.
- Collaborated with claims adjusters to gather necessary documentation for efficient claim processing.
- Maintained detailed records of claims activities in internal systems, enhancing data integrity and tracking.
- Trained new team members on claims procedures and data entry processes, fostering a collaborative environment.
- Developed streamlined workflows to improve claim turnaround times and enhance customer satisfaction.
Education
Bachelor of Science - Business Administration major in Office Management
University of Makati
Makati City01-2013
High School - undefined
Dasmariñas East National High School
Dasmariñas City01-2007
Elementary School - undefined
Dasmariñas Bagong Bayan Elementary School – C
Dasmariñas City01-2003
Skills
- Claims analysis
- Data entry proficiency
- Claims processing
- Teamwork and collaboration
- Customer service
- Multitasking
Timeline
Insurance Claims Processor
Pioneer Insurance And Surety Corporation
07.2020 - 02.2023
Recovery Assistant
AXA Philippines
11.2016 - 02.2019
Claims Assistant
Charter Ping An Insurance Corporation
06.2015 - 11.2016
High School - undefined
Dasmariñas East National High School
Elementary School - undefined
Dasmariñas Bagong Bayan Elementary School – C
Bachelor of Science - Business Administration major in Office Management
University of Makati
Disclaimer
I do hereby certify that all statements made by me in this application are true and correct to the best of my knowledge and information.