LOURD JADE TORRALBA
Tagaytay, Province Of Cavite
Summary
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Overview
6
6
years of professional experience
Work History
Teller
China Bank Saving
12.2023 - Current
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Resolved customer inquiries and concerns, enhancing overall service satisfaction and retention.
- Maintained cash drawer integrity through meticulous counting and balancing techniques.
- Supervised daily operations of teller line, ensuring efficient customer service and adherence to policies.
- Trained and mentored new team members on banking procedures and customer interaction techniques.
Teller
ARMORED TRANSPORT PLUS INC.
09.2020 - 12.2023
- Processed customer transactions efficiently, ensuring accuracy and adherence to company policies.
- Trained staff on the use of banking software, increasing proficiency across the team.
ACCOUNTING STAFF
M.A.Y FIRST BEST FOOD SERVICES, INC.
09.2019 - 05.2020
- Reconciled accounts payable and receivable, maintaining up-to-date financial records.
- Processed financial transactions to ensure accuracy and compliance with company policies.
Education
Bachelor of Science - Information Technology
City College of Tagaytay
Tagaytay, Province Of Cavite, Philippines05.2019
Tagaytay City National High School
Tagaytay, Province Of Cavite, Philippines03.2015
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Riverside Central Elementary School
03.2011
Skills
- Administrative Support
- Attention to detail
- Professionalism and courtesy
- Data Entry & Document Processing
- Customer Service & Communication
- Problem-Solving & Critical Thinking
- Deposit and withdrawal management
- Cash handling expertise
Languages
English
Bilingual or Proficient (C2)
Timeline
Teller
China Bank Saving
12.2023 - Current
Teller
ARMORED TRANSPORT PLUS INC.
09.2020 - 12.2023
ACCOUNTING STAFF
M.A.Y FIRST BEST FOOD SERVICES, INC.
09.2019 - 05.2020
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Riverside Central Elementary School
Bachelor of Science - Information Technology
City College of Tagaytay
Tagaytay City National High School
References
RHEA CONCLARA
- M.A.Y First Best food Accounting Supervisor
- (+63) 949-790-8521
- rheaconclara04@gmail.com
MAIDEN LAGRIMAS
- ETIHAD Airways (Guest Services Agent)
- (+971)581706031
- lagrimasmaiden247@gmail.com
JESSICA P. CABRERA
- CHINA BANK SAVINGS (Branch Service Head)
- (+63) 929 257 5417
- cbssh599@chinabank.ph
Disclaimer
I hereby certify that the information above are true and correct.