LOURDES GENOVA PRISALDO
Phase 1 Le Moubreza Subdivision Sto Tomas Batangas
Summary
Leads store teams to maintain strong service standards, clear task allocation, and smooth daily trading. Manages staffing, stock control, and loss prevention to support sales performance and reduce shrinkage. Energetic Assistant Store Manager with knack for leading teams to achieve sales targets and deliver exceptional customer service. Skilled in inventory management, staff training, and creating engaging in-store displays. Strong problem-solving abilities and solid understanding of retail operations ensure smooth day-to-day running of store. Proven ability to foster collaborative and positive work environment. Bringing strong leadership and team-building skills, coupled with knack for effective communication and problem-solving. Excel at fostering positive customer relationships and creating welcoming store environment. Adept at managing daily operations and supporting team members to achieve their best. Ready to contribute to dynamic retail setting.
Overview
1
1
Language
1
1
Certification
2027
2027
years of professional experience
Work History
Assistant Store Manager
Kfc
Poblacion 2 Sto Tomas Batangas, Philippines
10.2024 - Current
- Managed daily operations, supervising staff and allocating tasks to improve store efficiency.
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed scheduling, ensuring adequate staffing during peak times to optimise customer service.
- Monitored store cleanliness and maintenance, creating a welcoming environment for customers.
- Taught staff how to handle difficult situations with calm and professionalism.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Organised staff meetings to communicate targets, share updates, and foster team unity.
- Implemented loss prevention strategies, significantly reducing shrinkage rates through staff awareness.
Shift Leader
Kfc
Topspot Multi Purpose Cooperative Kfc Sto Tomas Branch April 2021 - October 2024
- Trained new employees on company policies, systems, and job responsibilities.
- Effectively managed and problem-solved last-minute absences and time off with staff.
- Maintained excellent team relationships by providing ongoing support, guidance and helpfulness throughout shifts.
- Demonstrated strong leadership skills, providing safe, productive and happy work environment.
Restaurant Team Member
Kfc
Elixer Multi Purpose Cooperative. Kfc Skyranch Branch April 2016- June 2017
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Took customer orders accurately, offering menu recommendations and noting special dietary requirements.
Soldering
Brother Industries
Tanauan City Batangas January 2015-July 2015, Philippines
- Welded metal parts using gas flame and electric arcs.
- Maintained a clean and organised work environment, adhering to health and safety regulations.
- Visually inspected finished pieces to spot imperfections.
Education
HIGH SCHOOL GRADUATE
Skills
- Team leadership
- Stock control
- Staff scheduling
- Sales reporting
- POS systems
- Cash handling
- Conflict resolution
- Customer assistance
- Inventory management
- People Management
- Leadership
- Leadership qualities
- Opening and closing procedures
- Profit and loss understanding
- Work delegation
- Health and Safety Compliance
Languages
English
Intermediate
B1
Certification
- Certificate of Attendance (Team Leader Development Program)
Issued by: KFC Technical Training
Date: June 2021
- Certificate of Attendance (Shift Leader Developing Champions)
Issued by: KFC Technical Training
Date: March 22-24, 2023
- Food Safety Certification
Issued by: KFC Technical Training
Date: July 30,2026
Timeline
Assistant Store Manager
Kfc
10.2024 - Current
Shift Leader
Kfc
Restaurant Team Member
Kfc
Soldering
Brother Industries
HIGH SCHOOL GRADUATE