LOUISE JEAN NESPEROS
Antipolo City
Summary
Dynamic and results-oriented professional focused on career advancement while cultivating leadership skills to inspire and empower others in reaching their full potential. Strong commitment to customer satisfaction is demonstrated through exceptional service and unwavering support, utilizing best practices to effectively address diverse customer needs. Proven expertise in service delivery, coupled with exceptional multitasking abilities, fosters the maintenance of professional relationships that enhance profitability and drive business success. Eager to contribute to a collaborative environment prioritizing growth and excellence in customer service.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Transcom Worldwide Philippines
11.2023 - 10.2025
- Assisted customers with inquiries, providing timely and accurate information.
- Resolved customer issues through effective communication and problem-solving techniques.
Team Leader Intern
Transcom Worldwide Philippines
10.2025 - 04.2026
- Led a team of interns in meeting performance metrics by providing guidance, monitoring progress, and promoting accountability.
- Coordinated team activities to ensure consistent achievement of productivity and quality targets.
- Provided leadership and support to interns, helping the team meet established performance goals and service standards.
- Monitored team performance, offered coaching, and facilitated collaboration to achieve key performance indicators (KPIs).
- Guided and motivated team members to maintain high productivity levels and meet organizational metrics.
Education
Bachelor of Science in Secondary Education - English
04.2001 -
Cum Laude
Senior High School - Humanities And Social Sciences
04-2019
With Honors
Junior High School -
04-2017
With Honors
Skills
Proficient in Microsoft Office
Hardworking and Trustworthy
Communication Skills
Customer Service
Active listening
Data entry
Critical thinking
Accomplishments
- Consistently ranked among the Top 10 agents in the account for multiple consecutive months based on performance metrics.
- Awarded the Director's Club Certificate as the top-ranked agent in the account for exceptional performance and results.
References
- Liezl Ann, Pedroso, Team Lead, 09657768819, Transcom Worldwide Philippines
- Mary Ann Joy, Verde, Team Lead, 09751067877, Transcom Worldwide Philippines
- Jio, Ramos, Trainer, 09672337469, Transcom Worldwide Philippines
Timeline
Team Leader Intern - Transcom Worldwide Philippines
10.2025 - 04.2026
Customer Service Representative - Transcom Worldwide Philippines
11.2023 - 10.2025
Central Luzon State University - Bachelor of Science in Secondary Education, English
04.2001 -
Doña Juana Chioco National High School - Senior High School, Humanities And Social Sciences
Doña Juana Chioco National High School - Junior High School,