Louise Anthony Briones
Cebu City,Philippines
Summary
- Results-driven professional with a strong background in customer service, content moderation, and virtual assistance. Skilled in managing client communications, handling high-volume inquiries, and ensuring quality user experiences. Experienced in website creation, email marketing, social media management, and marketing funnels. Highly organized, detail-oriented, and adaptable, with the ability to multitask and support clients efficiently in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer service representative / MEMBERS ESCALATION TEAM
TELEPERFORMANCE
07.2021 - 02.2022
- Handled escalation calls to ensure customer issues were addressed effectively.
- Managed email correspondence to maintain clear communication with clients.
- Built rapport with customers through courteous and professional interactions.
- Maximised customer satisfaction by promptly resolving service issues.
- Assisted customers with inquiries, feedback, and complaints regarding products.
- Supported technical calls to troubleshoot and resolve issues.
- Provided assistance for application-related queries and concerns.
Customer expert specialist
Alorica
11.2023 - 03.2025
- Assisted with social media management tasks.
- Moderated content by reviewing posts and flagging violations.
- Responded to email escalations and queries.
- Maintained accurate documentation to comply with programme requirements and contractual obligations.
Virtual Assistant
Doneverse
04.2025 - 03.2026
- Developed websites from scratch using third-party tools.
- Assisted in creating marketing funnels to enhance client engagement.
- Executed administrative tasks to support business functions.
- Managed projects to ensure successful completion.
- Prepared reports to provide insights on business operations.
- Facilitated email marketing campaigns to boost customer outreach.
- Handled social media management to maintain brand presence.
- Created content to align with marketing strategies.
- Provided daily administrative support to improve business efficiency.
- Managed client correspondence and internal communications professionally.
- Monitored email inboxes, prioritised messages, and ensured timely responses.
- Implemented automations to streamline task allocations and updates.
- Edited videos to enhance marketing materials.
- Assisted in hosting webinars to engage audiences.
- Created course portals to support online learning.
- Managed client calendar and scheduling.
Education
College - Bachelor of Science in Management Accounting
Cebu institute of technology
01.2024
Senior High School - ICT - Programming
Informatics College - Consolacion
Consolacion, Philippines01.2021
JUNIOR HIGHSCHOOL -
Tugbongan National High School
Consolacion, Philippines01.2019
Skills
- Customer service and support
- Strong communication skills
- Time management and organization
- Problem-solving and critical thinking
- Attention to detail
- Multitasking and prioritization
- Content moderation and compliance
- User experience management
- Calendar management
- Email correspondence and management
- Email marketing strategies
- Marketing funnels development
- Social media management
- Content creation and editing
- Website Creation & Editing
- Presentation design
Custom Section
Vicente Sotto Memorial Medical Hospital
Languages
English
Advanced
C1
Filipino
Proficient
C2
Timeline
Virtual Assistant
Doneverse
04.2025 - 03.2026
Customer expert specialist
Alorica
11.2023 - 03.2025
Customer service representative / MEMBERS ESCALATION TEAM
TELEPERFORMANCE
07.2021 - 02.2022
College - Bachelor of Science in Management Accounting
Cebu institute of technology
Senior High School - ICT - Programming
Informatics College - Consolacion
JUNIOR HIGHSCHOOL -
Tugbongan National High School