Louise Arcaya Tumlos
Ocean Import Senior Associate
Taguig
Summary
- Process oriented in EDO/NOA/PRV as Associate with four (4) years experienced and one (1) year as Senior Associate.
- Proven ability to understand customer needs and provide tailored solutions, resulting in increased satisfaction.
- Excellent communication skills honed through regular interaction with diverse customers.
- Demonstrate aptitude in building rapport and fostering positive relationships with customers to promote loyalty and trust.
- Maintained open communication channels with stakeholders, addressing inquiries and feedback promptly to ensure transparency and alignment with organizational objectives.
- Proven track record of fostering a positive and supportive work environment by actively assisting and collaborating with colleagues.
- Proficient in Microsoft Excel, utilizing advanced functions to analyze data and streamline processes.
- Experienced in applying Yellow Belt principles to streamline workflows and drive continuous improvement initiatives.
- Process oriented as Documentation Associate with four (4) years experienced. Experienced in processing and analyzing a Shipping Instruction given by the customers.
Overview
11
11
years of professional experience
Work History
EDO 3rd Party Releasing
DB Schenker
- Checking pre-requisite such as Acceptance of Liability and payments prior releasing of EDO to broker / direct customers
- Answering all EDO and Tax invoice request via call and email.
PRV (Payment Request Voucher)
DB Schenker
- Arranging payment of local charges to obtain the EDO from Shipping Lines
- Arranging payment of wharf storages / slot cancellation fees.
EDO / NOA
DB Schenker
- Data Quality of shipments against document and system
- Uploading of documents in system
- Sending disputes against document and system to the Person-In-Charge.
Transport Request
DB Schenker
- Extract all urgent shipments in system and allocate to our team
- Checking / investigate shipments extracted from system and provide details to our transport Team.
AU Handover Registration
DB Schenker
- Data entry of details from House Bill into system
- Monitoring of Arriving Vessels.
B2B Activation
DB Schenker
- Activation of B2B shipments in the system and proceed in data quality check against document and system.
EDO Chasing & Tax Invoice Chasing
DB Schenker
1 2019 - Current
- Requesting EDO and Tax Invoice to Shipping Lines / Freight Forwarder via call and email.
Documentation Associate
SEIDOPROGLOBAL INC.
05.2014 - 04.2018
- Responsible for processing and analyzing a Shipping Instruction
- Sending queries to onshore for some clarifications in the Shipping Instruction
- Processing a complicated account
- Amending a bill with revised Shipping Instruction
- Proofread the work of our new team member
- Augmenting to other sub-trades.
On the Job Training
SENATE OF THE PHILIPPINES
11.2013 - 02.2014
- Attending some hearings
Education
Bachelor of Arts in Political Science - Policy Management
UNIVERSITY OF MAKATI
MakatiReferences
- Zaldylyn Mahilom, AU Handover Associate – DB Schenker, 09669836122
- Flor Elaine Pedrigala, Business Support Senior Associate - DB Schenker, 09958247194
Training
- Developing the Workforce, Shaing the future, 11/29/2013, Dr. Edita I. Chan (Executve Vice President)
- LEGAL Forum “Ignorance of the Law excuses no one from compliance therewith”, 08/13/2013, Prof. Janet M. Lazaro
- Voluntary Sector in Local Governance, 02/16/2013, Prof. Joemarie R. Simangan (Instructor)
- Yellowbelt "Lean Six Sigma"
Accomplishments
High Five Awardee – November 2019
Values Ambassador – July 2021
Calmer of the Storm
- April 2021
- May 2021
- June 2022
- September 2022
- June 2023
- August 2023
- September 2023
- October 2023
Pinnacle Awardee (Top Performer)
- July 2019
- November 2020
- December 2020
- May 2021
- July 2023
- August 2023
- January 2024
- March 2024
Timeline
Documentation Associate
SEIDOPROGLOBAL INC.
05.2014 - 04.2018
On the Job Training
SENATE OF THE PHILIPPINES
11.2013 - 02.2014
EDO 3rd Party Releasing
DB Schenker
PRV (Payment Request Voucher)
DB Schenker
EDO / NOA
DB Schenker
Transport Request
DB Schenker
AU Handover Registration
DB Schenker
B2B Activation
DB Schenker
EDO Chasing & Tax Invoice Chasing
DB Schenker
1 2019 - Current
Bachelor of Arts in Political Science - Policy Management
UNIVERSITY OF MAKATI
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