LOUISE JANE MONTEHERMOSO
Lapu-Lapu City
Summary
With 10+ years of experience in technical support and customer service, I excel at diagnosing complex issues and delivering personalized solutions. Known for active listening, professionalism under pressure, and a focus on enhancing customer experiences, I am equally dedicated to patient care. My experience spans facility and home settings, providing compassionate support to special needs, adult, and geriatric patients to improve their quality of life.
Overview
10
10
years of professional experience
Work History
Property Management Specialist
Guesty
11.2023 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Championed a customer-centric culture within the organization by sharing insights on customer needs, expectations, and preferences with relevant stakeholders.
- Collaborated with cross-functional teams to improve overall customer experience across various touchpoints.
- Identified potential areas of improvement in the customer journey, suggesting actionable solutions to management.
- Participated in special projects aimed at enhancing customer experience, including the execution of pilot programs and the refinement of new policies and procedures.
Elderly Caregiver
SISTER’S OF THE SACRED HEART OF JESUS AND MARY
09.2023 - 11.2023
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
Technical Support Advisor
TDCX (Consumer Electronic Account)
11.2021 - 05.2023
- An online account created by a consumer to manage their electronic devices and services
- Used to keep track of purchases, warranties, and technical support information for devices such as smartphones, laptops, and televisions
- Created with the manufacturer or retailer of the electronic device
- Allows consumers to register their devices, view purchase history, and access support and repair services
- Provides notifications about software updates and other relevant information
- Offers personalized recommendations based on consumer preferences and purchase history
- Provides a convenient way to manage devices and access support services
- Offers a personalized experience tailored to individual needs and interests
Technical Support Representative
Dreamscape Networks
11.2020 - 11.2021
- Provides the technologies and services needed for the website or web-page to be viewed in the Internet
- A service that allows organizations and individuals to post a website or web page onto the Internet
Customer Service Representative
Optum Global Solutions
05.2019 - 09.2020
- Met with patients to discuss medical histories and current complaints
- Diagnosed issues and implemented treatment plans to resolve problems or help manage symptoms
Customer Service Representative
Wipro (United Health Care Provider)
03.2018 - 08.2018
- Teamed with other physicians, specialists and health care providers to provide well-rounded care for complex cases
- Diagnosed issues and implemented treatment plans to resolve problems or help manage symptoms
- Provided primary customer support to internal and external customers in fast-paced environment
Customer Service Representative
Telstra Powered by Teletech
11.2015 - 12.2017
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Customer Service Representative
ePerformax Contact Center
10.2014 - 10.2015
- Responded to customer requests for products, services and company information
- Assisted customers with setting appointments, shipping and special-order requests, and arranging merchandise pick-up at other locations
- Provided primary customer support to internal and external customers in fast-paced environment
Education
Bachelor of Science - Respiratory Therapy
Cebu Doctor's University
03.2013
Highschool - undefined
University of San Carlos BED-SC
03.2010
Elementary School - undefined
Asian Learning Center
03.2006
No Degree - Health Care Administration
Fil-Canadian Training & Development (Caregiver)
Cebu City, Province Of Cebu, Philippines12-2023
Skills
- Customer Service
- Communication Skills
- Problem-Solving skills
- Technical Knowldge
- Teamwork
- Attention to Detail
- Time Management
- Elderly care
- Respectful and compassionate
- Patient care
- First aid and safety
Timeline
Property Management Specialist
Guesty
11.2023 - Current
Elderly Caregiver
SISTER’S OF THE SACRED HEART OF JESUS AND MARY
09.2023 - 11.2023
Technical Support Advisor
TDCX (Consumer Electronic Account)
11.2021 - 05.2023
Technical Support Representative
Dreamscape Networks
11.2020 - 11.2021
Customer Service Representative
Optum Global Solutions
05.2019 - 09.2020
Customer Service Representative
Wipro (United Health Care Provider)
03.2018 - 08.2018
Customer Service Representative
Telstra Powered by Teletech
11.2015 - 12.2017
Customer Service Representative
ePerformax Contact Center
10.2014 - 10.2015
Highschool - undefined
University of San Carlos BED-SC
Elementary School - undefined
Asian Learning Center
Bachelor of Science - Respiratory Therapy
Cebu Doctor's University
No Degree - Health Care Administration
Fil-Canadian Training & Development (Caregiver)
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