LOUIS PHILIP SALAZAR
Porac,Pampanga
Summary
Dynamic individual with hands-on experience in data managing and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Content Moderator
Tech Hub 4, SM City Clark
07.2022 - Current
- Reviewed and processed large volumes of data and content, ensuring adherence to guidelines and maintaining high accuracy.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Reviewed and processed large volumes of data and content while ensuring accuracy and compliance with guidelines.
- Performed quality checks and audits to minimize data entry errors.
- Compiled data trends and review outcomes into reports, enabling effective performance monitoring and informed decision-making.
- Maintained accurate records and ensured all data was properly documented in internal systems.
- Applied fair judgment in moderating diverse content, fostering a positive online community and enhancing user trust.
Technical Support Specialist
Universal Access and Systems Solutions Inc. (UAS) Clark
12.2020 - 07.2022
- Provide technical support and troubleshooting for customer via live chat, phone and email resolving issues efficiently.
- Tracked, updated, and managed customer support cases and task IDs in Salesforce, ensuring accurate documentation and follow-up.
- Used Salesforce to track, update, and manage customer support cases and task IDs efficiently.
- Trained new hires on technical support procedures, enhancing onboarding experience and team knowledge base.
- Troubleshot networking issues including connectivity problems, slow speeds, or outages, restoring service functionality to minimize downtime.
Data Quality Analyst / Data Quality Control
TASK-US
07.2019 - 04.2020
- Improved data quality by implementing rigorous validation processes and automated checks.
- Entered, reviewed, and validated large volumes of digital data to ensure accuracy and completeness.
- Conducted routine data checks to identify inconsistencies, missing entries, and formatting errors, enhancing overall data reliability.
- Resolved data discrepancies in line with established quality standards and procedures, ensuring data integrity.
- Maintained organized datasets and ensured records were updated accurately and on time.
- Created structured reports and summaries to facilitate operational insights and monitor quality trends.
Education
Bachelor of Science - Information Technology
Systems Plus College Foundation
Angeles City, Pampanga01-2017
Skills
Content moderation
Timeline
Content Moderator
Tech Hub 4, SM City Clark
07.2022 - Current
Technical Support Specialist
Universal Access and Systems Solutions Inc. (UAS) Clark
12.2020 - 07.2022
Data Quality Analyst / Data Quality Control
TASK-US
07.2019 - 04.2020
Bachelor of Science - Information Technology
Systems Plus College Foundation