Louis Amenabar
Customer Service Representative
Manolo Fortich,Bukidnon
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Also a professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
13
13
years of post-secondary education
Work History
Recruiter/Staffer
Sharecare
Burlingame, California, 94010, USA
2022.10 - 2024.05
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Implemented sourcing strategies to discover top talent in competitive markets.
- Negotiated competitive salary packages with candidates, resulting in successful offers and acceptances.
- Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Product Specialist
Support Zebra
Barangay 26 G/F Claro M. Recto Ave, Cagayan De Oro, Philippines
2020.08 - 2022.10
- Optimized inventory management, ensuring timely availability of products for customers.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Researched product's technical specifications and accurately communicated information.
- Increased market share by identifying new opportunities through comprehensive competitor analysis.
- Oversaw quality assurance testing efforts, guaranteeing consistent delivery of high-quality products to customers.
Customer Service Representative
Support Zebra
Cagayan De Oro City, Philippines
2020.08 - 2022.10
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Card Specialist and Collections
Teleperformance Center Ayala
2|F Centrio Garden, Capt. Vicente Roa St., Cagayan, Philippines
2018.07 - 2020.07
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
- Complied with internal controls and government regulations.
- Negotiated payment plans and loan terms with delinquent customers.
- Improved understanding of financial statements, which helped in assessing risk.
- Investigated and resolved customer disputes related to credit decisions.
Sales Representative
Teleperformance Center Ayala
2|F Centrio Garden, Capt. Vicente Roa St., Cagayan, Philippines
2018.07 - 2020.07
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Service Representative
Teleperformance Center Ayala
2|F Centrio Garden, Capt. Vicente Roa St., Cagayan, Philippines
2018.07 - 2020.07
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Processed customer service orders promptly to increase customer satisfaction.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service
PHILIPPINE OPPO INC.
Malaybalay City, Bukidnon
2014.06 - 2015.01
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Met customer service goals and exceeded customer expectations.
Education
ELEMENTARY -
Damilag Elementary School
Damilag Manolo Fortich Bukidnon 1995.06 - 2001.03
High School Diploma -
St Jude Thaddeus Academy
Manolo Fortich, Bukidnon 2001.06 - 2005.03
UNDERGRADUATE -
Bukidnon State College
Malaybalay City, Bukidnon 2005.06 - 2007.03
UNDERGRADUATE -
AMA COMPUTER COLLEGE
Cagayan De Oro City 2014.06 - 2016.03
Skills
Complaint resolution
Report preparation
Sales expertise
Shipping procedures understanding
Multi-line phone talent
Service standard compliance
International sales support
Order fulfillment
Technical Support
Professional telephone demeanor
References
Rhobbie Barros
Supervisor
Teleperformance
09166557960
Rhobbiejanebarros@gmail.com
Liezl Dayao
Supervisor
Support Zebra
09051687894
Jhipper Potolin
Supervisor
Sharecare (CARELINX)
Timeline
Recruiter/Staffer
Sharecare
2022.10 - 2024.05
Product Specialist
Support Zebra
2020.08 - 2022.10
Customer Service Representative
Support Zebra
2020.08 - 2022.10
Card Specialist and Collections
Teleperformance Center Ayala
2018.07 - 2020.07
Sales Representative
Teleperformance Center Ayala
2018.07 - 2020.07
Customer Service Representative
Teleperformance Center Ayala
2018.07 - 2020.07
Customer Service
PHILIPPINE OPPO INC.
2014.06 - 2015.01
UNDERGRADUATE -
AMA COMPUTER COLLEGE
2014.06 - 2016.03
UNDERGRADUATE -
Bukidnon State College
2005.06 - 2007.03
High School Diploma -
St Jude Thaddeus Academy
2001.06 - 2005.03
ELEMENTARY -
Damilag Elementary School
1995.06 - 2001.03