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Louie Rey Paler
Customer Service Representative
Cagayan De Oro City
Summary
Dynamic and results-oriented professional with a proven track record at Teleperformance, enhancing team success through customized development plans and fostering a collaborative environment. Skilled in analytical thinking and motivational techniques, I excel in high-stress situations and relationship development, contributing significantly to customer satisfaction and team integration.
Overview
7
7
years of professional experience
Work History
Associate Coach
Teleperformance
09.2022 - 12.2024
- Increased overall team success by identifying areas for improvement and creating customized development plans.
- Fostered a positive and supportive environment, promoting collaboration among team members.
- Developed representatives' skills through targeted training sessions and individualized feedback.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Teleperformance
05.2018 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
No Degree - Aviation Management
Acatech Aviation College
Cagayan De Oro, Province Of Misamis Oriental, Philippines 04.2001 -
High School Diploma -
Pilgrim Christian College
Cagayan De Oro, Province Of Misamis Oriental, Philippines 04.2001 -
Skills
Professional ethics
Self-awareness
Motivational skills
Creativity enhancement
Decision-making
Excellent communication
Stress tolerance
Multitasking Abilities
Attention to detail
Analytical skills
Relationship development
Interests
Crocheting
Yoga
Pilates
Timeline
Associate Coach
Teleperformance
09.2022 - 12.2024
Customer Service Representative
Teleperformance
05.2018 - 09.2022
No Degree - Aviation Management
Acatech Aviation College
04.2001 -
High School Diploma -
Pilgrim Christian College
04.2001 -