Louie Lhoy Cuenco
Mainframe Systems Programmer
San Jose Del Monte
Summary
Results-driven Information Technology graduate with 7+ years of experience in service desk roles at Telecom and financial companies. Transitioned to a system batch operator and excelled as a System Specialist, specializing in batch/system monitoring, scheduling, and mainframe operations. Skilled in adapting to diverse situations and collaborating effectively with support teams to deliver necessary results. Eager to develop a robust career path and eventually lead others.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certificate
2
2
Languages
Work History
Mainframe Systems Programmer
Kyndryl Inc.
06.2023 - Current
- Implement day-to-day mainframe support requirements (post-build) for online and batch activities across all
- Support Development, Conversion, Pre-IST, IST, UAT, Stress,
PAT and Production; code and data release across all Environments. - Maintain and support sub-application/system in mainframe such as CICS, Db2, Connect:Direct, and MQ.
- Improved system reliability by conducting regular maintenance, updates, and patches on our Mainframe System as needed.
- Optimized system performance by identifying issues and implementing necessary modifications.
- Maintained accurate documentation on system architecture, configurations, processes, and procedures for future reference.
Mainframe Batch Analyst
Accenture
03.2022 - Current
- Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
- Underwent self-paced trainings for Mainframe z/OS environment
- Rolled-in for a project for 2 months with an insurance client
- Handled new tools: Mainframe ESP, Bluezone, WQBE Terminal for batch monitoring.
- Self-paced trainings: Mainframe System Administration, z/OS Batch Scheduling/Monitoring, BMC Control-M, UNIX Shell Scripting for Beginners
Assistant System Specialist
PCCW Solutions Inc
04.2020 - 03.2022
- Monitoring and troubleshooting mainframe batch jobs on z/OS environment. Modifying JCL based on the log guide and rerunning if needed.
- Managing BDC (Batch Data Communication) for mainframe jobs, restarting modem and recover link in case of down status.
- Supporting data center environment including managing, configuration, maintenance, updating, and troubleshooting of the operational systems.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off-site as necessary.
- Perform regular security monitoring to identify any possible interruptions.
- Escalates the incidents if not within the workaround and communicate support teams as required in resolving the issues.
- Perform permanent changes as per change ticket.
- Manage and complete Service Requests assignments and execute adhoc batch jobs as requested by application support.
Batch Operations Analyst
Manulife Business Processing Service
12.2018 - 04.2020
- Monitor/Schedule batch jobs 24/7 to ensure business will operate as usual.
- Perform additional tasks required by the business unit related to batch operations.
- Perform tasks in AS400 like running the batch and backup manually.
- Manage emails and request in order to assist application support and system administrators.
- Monitor supported applications to ensure they are online and available for users within the agreed SLA.
IT Service Desk Analyst
Manulife Business Processing Service
04.2016 - 12.2018
- Process Requests and resolve Incidents.
- Adhere to policies as per corporate manuals and directives.
- Document processes and procedures for maintenance and support.
- Receive calls from front-line and perform over the phone troubleshooting and support.
At Home Service Desk Analyst
Teletech
08.2015 - 01.2016
- Provide exemplary technical services for users working remotely.
- Troubleshoot system applications depending on the user's account.
- Install and setup required applications on the user's personal device mostly for new hires.
- Resolve escalated concerns through calls.
Education
BS - Information Technology
AMA Computer College
05.2012 - 05.2015
Skills
Mainframe(z/OS,zVM)
Mainframe subsystems: CICS, MQ
Mainframe applications: Connect:Direct, TMON, Z Products
Control-M
Batch Processing/Scheduling
System Monitoring(TMON, Sitescsope, Solarwinds)
ITSM Tools(ServiceNow, Remedy)
Putty
Certification
Amazon Web Services (AWS) Certified Cloud Practitioner, Amazon Web Services, 10/01/22, 10/31/25, https://www.credly.com/badges/66ca89c1-941e-48e6-bf04-7a9f487cf80b/public_url
Timeline
Mainframe Systems Programmer
Kyndryl Inc.
06.2023 - Current
Mainframe Batch Analyst
Accenture
03.2022 - Current
Assistant System Specialist
PCCW Solutions Inc
04.2020 - 03.2022
Batch Operations Analyst
Manulife Business Processing Service
12.2018 - 04.2020
IT Service Desk Analyst
Manulife Business Processing Service
04.2016 - 12.2018
At Home Service Desk Analyst
Teletech
08.2015 - 01.2016
BS - Information Technology
AMA Computer College
05.2012 - 05.2015
Languages
English
Filipino