Louie L. Lopez
Senior Field Service Engineer
B64 L19 Southfairway, Landayan,San Pedro
Summary
PROFESSIONAL SKILLS:
Field Service Engineer with 7-year background performing UPS EMS and PACU Operation, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional services. Knowledgeable Field Service Supervisor with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
9
9
years of post-secondary education
4
4
Certificates
Work History
Senior Field Service Engineer
Global Trends & Infrastructure Technologies Inc
Mandaluyong City, Metro Manila, Philippines
08.2020 - Current
- Performed onsite operation, installation and maintenance of systems and equipment (UPS, DCIM/DCEM and PACU).
- Configuring hardware and software components after installation of UPS and DCIM.
- Implementing Installation and Lay-out of UPS and DCIM to costumer requirement.
- Tested equipment performance and demonstrated operation and servicing of UPS and DCIM to customer.
- Performed Battery Testing of UPS using FLUKE Battery Tester and
- Recommended design changes, upgrades and replacements to improve systems performance.
- Basic knowledge of project management skills: able to use project documentation
- Achieved 100% availability on all service calls and customer requests resulted in improving response time, improving productivity and customer service quality.
- Scheduled service calls according to customer location and urgency of need.
- Managed maintenance data records and tracked operating information for onsite reference.
- Checked safety practices and integrity of PPE.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Monitored work performance and quality to maintain standards.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Field Service Engineer
Powercraft Solutions & Data Infrastructure, Inc
Pasig City, Metro Manila, Philippines
02.2015 - 07.2020
- Tested equipment performance and demonstrated operation and servicing of APC UPS and DCIM to customer.
- Performed preventive maintenance on all trained equipment APC UPS by Schneider Electric.
- Managed maintenance data records and tracked operating information for onsite reference.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Checked safety practices and integrity of PPE.
- Monitored work performance and quality to maintain standards.
- Scheduled service calls according to customer location and urgency of need.
- 24/7 on Call Service for Trouble Call to customer.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor of Science - Electronics Engineering
New Era University, Alaminos National High School
Quezon City, Metro Manila, Philippines 04.2008 - 04.2013
High School Diploma -
Alaminos National High School
Alaminos City, Pangasinan, Philippines 04.2004 - 04.2008
Skills
Customer service management
Accomplishments
- Project
- Implementation of Data Center Infrastructure Management (DCIM) Hinduja Global Solutions Philippines
- HGS Zeta and Giga Tower, Bridgetowne West, E
- Rodriguez, Jr
- Avenue, corner Ortigas Ave, Quezon City, Metro Manila
- Implementation of 48kVA UPS with Electrical Layout
- NISSAN Philippines
- Eco Prime Bldg
- BGC, Taguig City
- Data Center Audit for (EMS, Power, & Cooling)
- GLOBE VALERO TELEPARK111 Valero Globe Telecom, Brgy Bel-air, Makati City 1227 Metro Manila
- Installation of 160kVA UPS with Electrical Installation
- People's Television Network Inc
- Visayas Ave, Diliman, Quezon City, 1128 Metro Manila
- Installation of 60kVA UPS with Electrical Layout
- Greenbelt Cinema 3
- Greenbelt Dr, Makati, Metro Manila
- Replacement of 80kVA UPS to 96 kVA UPS
- Toshiba Information Equipment (Phils.), Inc
- 103 East Main Avenue Extension, Special Export Processing Zone, Biñan, Laguna
- TRAINING:
- FIBERHOME CABLING TESDA TRAINING 3-Day Crash Crash Course with Zero Knowledge #74 Old Samson Road, Balintawak, Quezon City
- February 15 to February 17, 2023
- Track 1: Uptime Strategies for Maintenance Excellence
Certification
Small and Medium Business Product and Solution Overview for APC by Schneider Electric
Timeline
Uptime & Upskill - Strategies for Process Calibration Excellence by Fluke
09-2022
Senior Field Service Engineer
Global Trends & Infrastructure Technologies Inc
08.2020 - Current
Advanced Electrical Safety Training for Contractors by Schneider Electric
04-2018
Small and Medium Business Product and Solution Overview for APC by Schneider Electric
02-2016
Field Service Engineer
Powercraft Solutions & Data Infrastructure, Inc
02.2015 - 07.2020
Mechatronics Servicing Training NC II
11-2014
Bachelor of Science - Electronics Engineering
New Era University, Alaminos National High School
04.2008 - 04.2013
High School Diploma -
Alaminos National High School
04.2004 - 04.2008
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