Summary
Overview
Work History
Education
Skills
Timeline
Generic
LOUIE ANTHONY T. ALBANO

LOUIE ANTHONY T. ALBANO

Medical Biller
San Fernando City

Summary

To obtain a position that will enable me to utilize and sharpen my skills to its full potential and in turn be productive for the company.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Sitel

Medical Biller (Assistant Account Manager)

Ruby Staffing
04.2024 - Current
  • Assisting Account Managers create an appeal to be submitted to IDR
  • Signing proposals, processing negotiations and creating AOB, AOR and collating Medical Records.

iOS + MSS Technical Support

Concentrix
06.2022 - 05.2023
  • Helped customers set up new systems, applications and software.
  • Provided clear and concise step-by-step technical support to guide clients.
  • Asked customers targeted questions throughout troubleshooting to determine smart solutions

Customer Service Representative

TaskUs
03.2021 - 08.2021
  • Placing an order
  • Assisting in tracking orders
  • DTK, replacements and refunds
  • Houzz

Home Appliance Technical Support

Samsung AU-HA
09.2019 - 06.2020
  • Troubleshooting Samsung Home Appliance
  • Setting up repair schedule

Chat and Email Technical Support

DJI
09.2018 - 06.2019
  • Troubleshooting DJI products mostly drones
  • Setting up repair schedule

Customer Service Associate

Accenture
04.2017 - 05.2018
  • General and Billing inquiries
  • Virgin Media Business

Customer Service Associate

Virgin Mobile Retentions (Consumer)
12.2015 - 04.2017
  • General and Billing Inquiries
  • Saving customers from cancelling their contract
  • Offering deals (upgrade) for out of contract customers
  • Troubleshooting for Mobile Phone Issues

Customer Service Associate

Virgin Mobile (Consumer)
03.2013 - 11.2015
  • General and Billing Inquiries
  • Troubleshooting for Mobile Phone Issues

Customer Service Representative

First Data Corporation
10.2008 - 10.2012
  • Money Network English
  • Money Network Welcome
  • Money Network Walmart
  • Close Loop Consumer
  • Close Loop Merchant
  • Local Escalations Desk
  • Took calls for the following LOB’s providing general and billing inquiries, top-up cards for merchants and card replacements

Call Center Executive

eServices Global Solutions
11.2007 - 03.2008
  • Dialled for the following Line of Business
  • Cheaptrips.com
  • Call Unlimited
  • Credit Card Services
  • Auto Warranty

Encoder/Custodian

Nicco-Matt Computers
06.2003 - 06.2006
  • Encoding and printing requests
  • Assist basic troubleshooting for students using the computer

Service Crew

Jollibee
05.2002 - 10.2002
  • Stations
  • Dining, Grill, Pantry, Fry

Education

BSCE - undefined

Saint Louis College
San Fernando City, La Union
01.2001

High School - undefined

San Louis College
San Fernando City, La Union
01.1998

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Christ the King College
San Fernando City, La Union
01.1993

Skills

Possesses superior interpersonal and communication skills and manages multi-tasking effectively

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Timeline

Medical Biller (Assistant Account Manager)

Ruby Staffing
04.2024 - Current

iOS + MSS Technical Support

Concentrix
06.2022 - 05.2023

Customer Service Representative

TaskUs
03.2021 - 08.2021

Home Appliance Technical Support

Samsung AU-HA
09.2019 - 06.2020

Chat and Email Technical Support

DJI
09.2018 - 06.2019

Customer Service Associate

Accenture
04.2017 - 05.2018

Customer Service Associate

Virgin Mobile Retentions (Consumer)
12.2015 - 04.2017

Customer Service Associate

Virgin Mobile (Consumer)
03.2013 - 11.2015

Customer Service Representative

First Data Corporation
10.2008 - 10.2012

Call Center Executive

eServices Global Solutions
11.2007 - 03.2008

Encoder/Custodian

Nicco-Matt Computers
06.2003 - 06.2006

Service Crew

Jollibee
05.2002 - 10.2002

Customer Service Representative

Sitel

BSCE - undefined

Saint Louis College

High School - undefined

San Louis College

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Christ the King College

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