LOUIE ANTHONY T. ALBANO
Medical Biller
San Fernando City
Summary
To obtain a position that will enable me to utilize and sharpen my skills to its full potential and in turn be productive for the company.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Sitel
Medical Biller (Assistant Account Manager)
Ruby Staffing
04.2024 - Current
- Assisting Account Managers create an appeal to be submitted to IDR
- Signing proposals, processing negotiations and creating AOB, AOR and collating Medical Records.
iOS + MSS Technical Support
Concentrix
06.2022 - 05.2023
- Helped customers set up new systems, applications and software.
- Provided clear and concise step-by-step technical support to guide clients.
- Asked customers targeted questions throughout troubleshooting to determine smart solutions
Customer Service Representative
TaskUs
03.2021 - 08.2021
- Placing an order
- Assisting in tracking orders
- DTK, replacements and refunds
- Houzz
Home Appliance Technical Support
Samsung AU-HA
09.2019 - 06.2020
- Troubleshooting Samsung Home Appliance
- Setting up repair schedule
Chat and Email Technical Support
DJI
09.2018 - 06.2019
- Troubleshooting DJI products mostly drones
- Setting up repair schedule
Customer Service Associate
Accenture
04.2017 - 05.2018
- General and Billing inquiries
- Virgin Media Business
Customer Service Associate
Virgin Mobile Retentions (Consumer)
12.2015 - 04.2017
- General and Billing Inquiries
- Saving customers from cancelling their contract
- Offering deals (upgrade) for out of contract customers
- Troubleshooting for Mobile Phone Issues
Customer Service Associate
Virgin Mobile (Consumer)
03.2013 - 11.2015
- General and Billing Inquiries
- Troubleshooting for Mobile Phone Issues
Customer Service Representative
First Data Corporation
10.2008 - 10.2012
- Money Network English
- Money Network Welcome
- Money Network Walmart
- Close Loop Consumer
- Close Loop Merchant
- Local Escalations Desk
- Took calls for the following LOB’s providing general and billing inquiries, top-up cards for merchants and card replacements
Call Center Executive
eServices Global Solutions
11.2007 - 03.2008
- Dialled for the following Line of Business
- Cheaptrips.com
- Call Unlimited
- Credit Card Services
- Auto Warranty
Encoder/Custodian
Nicco-Matt Computers
06.2003 - 06.2006
- Encoding and printing requests
- Assist basic troubleshooting for students using the computer
Service Crew
Jollibee
05.2002 - 10.2002
- Stations
- Dining, Grill, Pantry, Fry
Education
BSCE - undefined
Saint Louis College
San Fernando City, La Union01.2001
High School - undefined
San Louis College
San Fernando City, La Union01.1998
undefined
Christ the King College
San Fernando City, La Union01.1993
Skills
Possesses superior interpersonal and communication skills and manages multi-tasking effectively
Can work with minimal supervision and even under pressure
Has passion in learning and acquiring new skill and information, high stress tolerance and willing to be trained
Proven flexible, team player, alert, output oriented and fast learner
Timeline
Medical Biller (Assistant Account Manager)
Ruby Staffing
04.2024 - Current
iOS + MSS Technical Support
Concentrix
06.2022 - 05.2023
Customer Service Representative
TaskUs
03.2021 - 08.2021
Home Appliance Technical Support
Samsung AU-HA
09.2019 - 06.2020
Chat and Email Technical Support
DJI
09.2018 - 06.2019
Customer Service Associate
Accenture
04.2017 - 05.2018
Customer Service Associate
Virgin Mobile Retentions (Consumer)
12.2015 - 04.2017
Customer Service Associate
Virgin Mobile (Consumer)
03.2013 - 11.2015
Customer Service Representative
First Data Corporation
10.2008 - 10.2012
Call Center Executive
eServices Global Solutions
11.2007 - 03.2008
Encoder/Custodian
Nicco-Matt Computers
06.2003 - 06.2006
Service Crew
Jollibee
05.2002 - 10.2002
Customer Service Representative
Sitel
BSCE - undefined
Saint Louis College
High School - undefined
San Louis College
undefined
Christ the King College