Summary
Overview
Work History
Education
Skills
Timeline
Generic
Louie Angelique Chan

Louie Angelique Chan

Team Leader
Navotas, Metro Manila

Summary

Dynamic team leader with a proven track record at Concentrix Corporation, enhancing productivity through effective coaching and performance improvement strategies. Skilled in team supervision and problem-solving, I fostered a collaborative environment that increased customer satisfaction ratings. Committed to mentoring and developing talent, I streamlined workflows for greater efficiency.

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

11
11
years of professional experience

Work History

Team Leader

Concentrix Corporation
05.2025 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.

Associate Manager

Sutherland Global Services
10.2022 - 05.2025
  • Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
  • Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
  • Mentored junior team members, contributing to their professional growth and skill development.
  • Enhanced team productivity by implementing efficient project management strategies.

Team Leader

Concentrix
07.2014 - 08.2022
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Assisted in recruitment to build team of top performers.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
  • Organized professional development workshops, contributing to ongoing growth and expertise of team.

Education

Bachelor of Science - Nursing

Far Eastern University
Morayta, Manila, Philippines
04.2001 -

High School Diploma -

Kaunlaran High School
Navotas
04.2001 -

Skills

Team supervision

Teamwork and collaboration

Work planning

Team motivation

Problem-solving

Mentoring

Quality improvement

Documentation and reporting

People management

Team building

Coaching

Performance improvement

Technical support

Timeline

Team Leader

Concentrix Corporation
05.2025 - Current

Associate Manager

Sutherland Global Services
10.2022 - 05.2025

Team Leader

Concentrix
07.2014 - 08.2022

Bachelor of Science - Nursing

Far Eastern University
04.2001 -

High School Diploma -

Kaunlaran High School
04.2001 -
Louie Angelique ChanTeam Leader