Challenging tasks
Louie Talingting
Registered Nurse
Antipolo City, Province Of Rizal
Summary
Healthcare professional with 2 years of extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable Prior Authorization Representative with advanced skill in conferring with insurance companies to verify insurance coverage eligibility.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Senior Dialysis Nurse
Assumption Specialty Hospital and Medical Center
11.2023 - Current
- Mentored junior nurses, providing guidance on clinical skills and professional development.
- Enhanced patient safety by proactively identifying and addressing potential risks during dialysis treatments, such as blood pressure fluctuations or electrolyte imbalances.
- Maintained safe and efficient treatment environment by adhering to infection control protocols and equipment maintenance schedules.
- Upheld regulatory compliance within the facility by staying current on industry standards and adapting practices accordingly.
- Enhanced continuity of care by facilitating seamless transitions from hospitalization to outpatient dialysis treatment centers.
Hemodialysis Nurse
Manila East Medical Center
07.2021 - 09.2023
- Expedited emergency responses by maintaining up-to-date knowledge of emergency protocols and equipment usage.
- Promoted a culture of teamwork and collaboration within the unit, fostering open communication channels among staff members.
- Assessed patients'' vital signs before, during, and after dialysis treatments, ensuring prompt intervention in case of any complications.
- Evaluated patients' response to dialysis treatments over time, making necessary adjustments in consultation with nephrologists to optimize outcomes.
- Ensured proper function of dialysis equipment through regular maintenance checks and troubleshooting efforts as needed.
Senior Technical Support Advisor
Concentrix Daksh Corporation
07.2018 - 03.2020
- Provided remote support to clients worldwide, demonstrating adaptability in working across various time zones and cultural contexts.
- Collaborated with product development teams to identify software bugs, ultimately improving overall product performance.
- Managed high-priority incidents, ensuring timely resolution and communication with stakeholders.
- Created customized troubleshooting guides for unique client environments, promoting more accurate problem diagnosis and resolution efforts within the team.
Prior Authorization Coordinator
Hinduja Global Solutions
07.2016 - 01.2018
- Improved patient satisfaction by efficiently managing prior authorization requests and ensuring timely approvals.
- Streamlined communication between healthcare providers, pharmacists, and insurance companies to facilitate seamless patient care.
- Fielded telephone inquiries on authorization details from plan members and medical staff.
- Maintained accurate case files, updating relevant information as needed to ensure efficient record-keeping practices.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Maintained the confidentiality of sensitive patient information, adhering strictly to HIPAA regulations and safeguarding medical records appropriately.
Technical Support Representative
Convergys, Macy's
10.2015 - 07.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
Antipolo City, Province Of Rizal, Philippines 04.2001 -
Skills
Insurance procedures
ICD-10 coding
Medical coding expertise
Patient safety
Intake and discharge
Patient confidentiality
Effective communication skills
Data entry
Records management
Critical thinking skills
Certification
Licensed Nurse - 2013 to Present
Interests
Application of knowledge
Latest Technology
New Learnings
Timeline
Senior Dialysis Nurse
Assumption Specialty Hospital and Medical Center
11.2023 - Current
Hemodialysis Nurse
Manila East Medical Center
07.2021 - 09.2023
Senior Technical Support Advisor
Concentrix Daksh Corporation
07.2018 - 03.2020
Prior Authorization Coordinator
Hinduja Global Solutions
07.2016 - 01.2018
Technical Support Representative
Convergys, Macy's
10.2015 - 07.2016
Bachelor of Science - Nursing
Our Lady of Fatima University
04.2001 -