Louie Roque

• Generate Leads/Sales
• Inbound/Outbound Sales and Customer Services Calls
• Manage Live Chats
• Manage CRM, Shopify, NetSuite, HubSpot and Insightly.
• Manage Emails, Orders, Customer Inquiries, Marketing, Proposal's Quotation and Catalogue
• Process Orders and Physical Catalogues
• Schedule Face to Face Appointment for Potential Customers.

• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Maintained high levels of customer retention with proactive relationship-building strategies.
• Customer Service in General
• Sales Lead
• Inbound, Outbound, Chat Support and Emails
• Social Media Manager
• Data Entry
• Website Manager
• Receiving and Processing Orders
• In-charge on creating SKU or Style Number to New Product
• In-charge on pricing New Product
• Responsible on dealing with Diamond Suppliers
• Responsible on Managing New 3 party E-Commerce website
• In-charge on communicating CAD, STL and Rendering request to Graphic Artist
• In-charge on Files Organization

• Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Improved customer satisfaction by ensuring consistent quality of food and service.
• Monitored health and safety standards to maintain a clean, safe working environment.
• Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
• Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
• Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Hired, trained and mentored staff to meet and exceed high quality standards.
• Managed inventory control, reducing waste and optimizing resources allocation.
• Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.

Task as Admin

● In charge of staff medical and visa renewal.
● In charge of staff leave/vacation application and approval.
● Communicating with the operation manager, area manager, general manager, and manager’s and staff.
● Reading and sending emails, reading the managers log, checking the daily sales of the restaurant.
● In charge of updating the staff daily attendance through the system and manual.
● Communicating with contractors and facilities.
● Handling petty cash expenses.
● Handling stationary requests and inventory.
● Maintaining the cash float and affidavit.
● Handling the daily lost and found.
● Handling the Maintenance/Work contractors permit.
● Communicating with the HR and payroll for the staff concern etc.
● Preparing all the documents of the general manager.
● Authorized personnel for daily banking.
● Sending email to the HR for the staff and manager’s appointment.
● Handling the daily maintenance and contractor facilities issue.

• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Profit
• Food Safety
• Manpower and Development
• Cost Management