Louie Pialago
Dumaguete City
Summary
Versatile Audio Producer and Customer Support Specialist with a proven track record at The Volume and Earnin. Expert in digital audio workstations and mastering, coupled with exceptional customer service skills. Elevated team performance and client satisfaction through innovative soundscapes and resolving complex issues, enhancing business growth and client retention.
Developed skills in creative problem-solving, project management, and technical proficiency in fast-paced audio production environment. Seeking to transition into new field, leveraging experience in team collaboration and innovative audio solutions. Aiming to apply these transferable skills to contribute effectively to dynamic and evolving workplace.
Overview
7
7
years of professional experience
Work History
Audio Producer
The Volume
04.2024 - Current
- Expanded clientele base by consistently delivering superior work that exceeded expectations in both timeliness and results.
- Led successful recording sessions by fostering a comfortable and productive atmosphere for artists and talent.
- Mentored junior team members in audio production techniques, elevating overall team performance.
- Collaborated with artists and production teams to create professional, high-quality soundscapes.
Customer Support Specialist
Earnin
01.2018 - 01.2019
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Education
Bachelor of Science - Radiologic Technology
COSCA
Dumaguete, Province Of Negros Oriental, Philippines03-2012
Skills
- Digital audio workstations
- Audio post-production
- Audio mastering
- Music production
- Customer Support
- Technical Support
Languages
English
Advanced (C1)
Timeline
Audio Producer
The Volume
04.2024 - Current
Customer Support Specialist
Earnin
01.2018 - 01.2019
Bachelor of Science - Radiologic Technology
COSCA
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