Louie Maningo
Cebu City, Province Of Cebu
Summary
Experienced Quality Auditor with well-honed analytical skills with regulatory compliance auditing experience for 2 years. Solution-focused professional highly-regarded among peers and supervisors in BPO industry. Skilled auditor who works diligently with all levels of peers, management and external authorities.
Overview
9
9
years of professional experience
Work History
Fraud Analyst
Teleperformance
Cebu City, Province Of Cebu, Philippines
09.2014 - 11.2015
- Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.
- Educated customers about potential scams, empowering them to take proactive measures in protecting their personal information from unauthorized access or use.
Customer Service Representative
Amazon Operation Services Inc
Cebu City, Province Of Cebu, Philippines
09.2018 - 06.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
Quality Assurance Auditor
Aldesa BPO
Cebu City, Province Of Cebu, Philippines
11.2021 - Current
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Streamlined audit processes for increased efficiency and reduced errors in quality assurance procedures.
- Implemented corrective actions to address discrepancies found during audits, resulting in improved overall performance.
- Trained new auditors on company policies and best practices, enhancing their ability to perform accurate audits.
- Conducted root cause analysis for identified issues, providing actionable recommendations for process improvements.
- Developed and maintained detailed audit reports, allowing management to make informed decisions regarding product quality.
- Managed internal communication regarding audit results and recommended actions, fostering a culture of transparency and collaboration around quality assurance efforts.
Education
High School Diploma -
St Paul School of Medellin
Cebu City, Province Of Cebu, PhilippinesSkills
- Performance Improvement
- Compliance Requirements
- In-Process Inspection
- Process Implementation
- Internal Auditing
- Document Review
- Corrective Action Planning
- Root Cause Analysis
- Continuous Improvement
- Analytical thinking
- Attention to detail
Timeline
Quality Assurance Auditor
Aldesa BPO
11.2021 - Current
Customer Service Representative
Amazon Operation Services Inc
09.2018 - 06.2021
Fraud Analyst
Teleperformance
09.2014 - 11.2015
High School Diploma -
St Paul School of Medellin