Louie Maningo
Cebu City, Province Of Cebu
Summary
Experienced Quality Auditor with well-honed analytical skills with regulatory compliance auditing experience for 2 years. Solution-focused professional highly-regarded among peers and supervisors in BPO industry. Skilled auditor who works diligently with all levels of peers, management and external authorities.
Overview
9
9
years of professional experience
Work History
Fraud Analyst
Teleperformance
09.2014 - 11.2015
- Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.
- Educated customers about potential scams, empowering them to take proactive measures in protecting their personal information from unauthorized access or use.
Customer Service Representative
Amazon Operation Services Inc
09.2018 - 06.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
Quality Assurance Auditor
Aldesa BPO
11.2021 - Current
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Streamlined audit processes for increased efficiency and reduced errors in quality assurance procedures.
- Implemented corrective actions to address discrepancies found during audits, resulting in improved overall performance.
- Trained new auditors on company policies and best practices, enhancing their ability to perform accurate audits.
- Conducted root cause analysis for identified issues, providing actionable recommendations for process improvements.
- Developed and maintained detailed audit reports, allowing management to make informed decisions regarding product quality.
- Managed internal communication regarding audit results and recommended actions, fostering a culture of transparency and collaboration around quality assurance efforts.
Education
High School Diploma -
St Paul School of Medellin
Cebu City, Province Of Cebu, PhilippinesSkills
- Performance Improvement
- Compliance Requirements
- In-Process Inspection
- Process Implementation
- Internal Auditing
- Document Review
- Corrective Action Planning
- Root Cause Analysis
- Continuous Improvement
- Analytical thinking
- Attention to detail
Timeline
Quality Assurance Auditor
Aldesa BPO
11.2021 - Current
Customer Service Representative
Amazon Operation Services Inc
09.2018 - 06.2021
Fraud Analyst
Teleperformance
09.2014 - 11.2015
High School Diploma -
St Paul School of Medellin
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