Snagit
Louie Jann Ramos
Renewals Specialist
Taytay
Summary
Renewals Specialist handling 150+ renewal cases per week, supporting license purchases, customer follow-ups, and 50+ billing issues per month across email and ticketing systems. Resolves reseller and customer issues by clarifying account details, correcting 15+ records per day, and keeping transactions moving without delay. Uses activation, reservations, and data validation experience to keep records accurate and customer interactions clear. Experienced with client retention and contract renewals, ensuring high levels of customer satisfaction. Utilizes strategic approaches to manage and streamline renewal process, fostering long-term relationships. Knowledge of effective communication and negotiation techniques to achieve favorable outcomes.
Overview
7
7
years of professional experience
1
1
Language
Work History
Renewal Specialist
Premier Nx
Quezon City, Metro Manila
12.2023 - Current
- Managed customer renewal processes to ensure timely contract updates and client satisfaction.
- Analyzed renewal data to identify trends, enabling proactive communication with clients regarding upcoming expirations.
- Collaborated with sales teams to streamline renewal workflows and improve overall operational efficiency.
- Developed training materials for team members to enhance understanding of renewal systems and best practices.
- Implemented strategies for reducing churn rates by fostering strong relationships with key accounts during renewals.
- Conducted regular follow-ups with clients to ensure continued satisfaction with products or services provided.
- Enhanced reporting mechanisms for tracking renewal success metrics, contributing to data-driven decision-making initiatives.
- Strengthened client relationships by delivering consistent, high-quality service and support.
- Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
Billing Specialist
Acquire Intelligence
Quezon City, Metro Manila
01.2020 - 12.2023
- Reviewed billing records for discrepancies and corrected documentation before account updates were finalized.
- Handled customer onboarding questions related to invoices, renewals, and account setup steps.
- Maintained accurate account details in CRM records and updated changes after billing adjustments.
- Coordinated escalated billing concerns with internal teams until issues reached resolution.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Data Entry Specialist
AS White
Taguig, Metro Manila
07.2019 - 12.2019
- Entered and updated customer records with a focus on accuracy, completeness, and consistent formatting.
- Reviewed source documents against system entries to catch missing information and reduce downstream corrections.
- Supported renewal management by preparing account details and keeping records current for follow-up.
- Tracked billing issues and routed cases to the appropriate team for timely resolution.
- Streamlined data entry processes to enhance accuracy and efficiency across multiple projects.
Education
Bachelor of Science - Office Administration
STI Ortigas Cainta
Cainta, Rizal05-2019
Skills
Renewal management
Account retention
Escalation management
Customer onboarding
Billing issue resolution
Customer onboarding
Data quality assurance
Data validation
Document classification
Ticketing system workflows
Reporting & analysis
Salesforce CRM
Churn analysis
Renewal forecasting
Quotation preparation
SLA management
KPI reporting
Workflow coordination
Quality audit
Advanced Excel
Process improvement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Camtasia
Languages
English
Advanced (C1)
Timeline
Renewal Specialist
Premier Nx
12.2023 - Current
Billing Specialist
Acquire Intelligence
01.2020 - 12.2023
Data Entry Specialist
AS White
07.2019 - 12.2019
Bachelor of Science - Office Administration
STI Ortigas Cainta