LOUIE HERRERO ZARASATE
BPO/ Call Center Employee
Las Piñas City
Summary
Well-regarded Type Advisor highly effective at analyzing data and trends to make timely, useful, and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage Number years' experience to take on new position with Company Name. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
Work History
Advisor 1, Customer Service
Concentrix CVG Philippines, Inc.
Makati City
08.2021 - Current
- Answering customer queries about online account management, wireless billing, wireless technical troubleshooting, wireless promotion and services, internet and satellite services concern.
Customer Experience Agent - Sales
Alorica Philippines, Inc.
Pasay City
05.2021 - 08.2021
- Answering and handling incoming technical support, new subscriber, and customer retention calls for AT&T Broadband and Mobile Business Accounts.
Inbound/ Outbound Sales Agent/ QA
Pensquare Information Services
Parañaque City
12.2020 - 04.2021
- Educating customers, retrieving customer information, responding to customer concerns and questions, meeting productivity goals and KPIs, providing inbound call assistance if needed.
Inbound Sales Agent
AFNI Philippines Inc.
Quezon City
01.2020 - 12.2020
- Answering incoming calls and responding to customer's concerns, managing and resolving customer complaints, selling sales packages and placing customer orders.
Benefits Administration Services Associate II
Conduent Business Services Philippines, Inc.
Pasay City
10.2019 - 12.2019
- Responding to telephone inquiries and complaints, gathering information, researching and resolving inquiries, informing customers about services available, providing functional guidance and troubleshooting support.
Customer Service Associate
Amazon Operation Services Philippines, Inc.
Pasay City
04.2019 - 08.2019
- Delivering timely, accurate and professional customer service to all Amazon customers, handling incoming mail, chat and phone inquiries, utilizing software tools to navigate customer accounts and provide effective solutions.
Senior Customer Support Executive
HCL Technologies Philippines, Inc.
Taguig City
04.2018 - 04.2019
- Providing customer support and billing for Apria, making outbound calls to insurance companies/patients, handling inbound calls, delivering first-class customer service, resolving customer inquiries and complaints.
Customer Service Specialist
Convergys Philippines
Makati City
10.2017 - 04.2018
- Ensuring service delivered to customers meets contractual KPIs, clarifying customer requirements, responding to customer needs and concerns, maintaining knowledge of client products and services.
Internal Auditor
Super East Asia Enterprises, Inc.
Quezon City
04.2015 - 05.2017
- Gathering information, analyzing business policies and procedures, defining audit objectives, conducting special studies, reporting findings to the board and management, performing objective evaluations of the company's activities.
Accounting Supervisor - Intercompany
Conduent International B.V, ROHQ
Pasay City
11.2014 - 02.2015
- Managing and executing general accounting processes, overseeing inter-company transactions, ensuring high quality and accuracy of work, maintaining thorough knowledge of all aspects of GA matters.
Internal Controls and Compliance Auditor
Accenture Inc.
Mandaluyong City
08.2008 - 07.2014
- Delivering and leading CARM Risk Management and SOX Compliance testing activities, providing advice and support on governance, risk, and control framework, managing stakeholders across functions and businesses.
Internal Auditor
The Doughnut People Inc.
Makati City
04.2006 - 05.2008
- Reviewing risk management procedures, internal control systems, information systems, and governance processes, conducting periodic testing of transactions, appraising the use of company resources, identifying audit conformities or non-conformities to ISO 9001 standards.
Store Administrative Assistant
The Doughnut People Inc.
Makati City
07.2005 - 04.2006
- In-charge of general accounting records of assigned company store outlets, performing store cash vault audit, reviewing deposited sales by assigned stores.
Finance Staff - Accounting Assistant
The Doughnut People Inc.
Makati City
01.2005 - 07.2005
- In-charge of general accounting records and other responsibilities assigned by the Finance Director.
Junior Audit Examiner II
University of Mindanao
Davao City
01.1999 - 07.2004
- Examining and evaluating the adequacy and effectiveness of the university's internal controls, reviewing systems to ensure compliance with policies and regulations, identifying activities and transactions for optimization, appraising the adequacy of corrective actions.
Education
Masters in Business Administration - undefined
University of Mindanao
06.2003 - 05.2004
Bachelor of Science in Accountancy - undefined
University of Mindanao
06.1995 - 05.1998
Masters in Business Administration - undefined
University of Mindanao
06.2003 - 05.2004
Bachelor of Science in Accountancy - undefined
University of Mindanao
06.1995 - 05.1998
Skills
Risk Assessment/ AnalysisAnti-Money Laundering Law ComplianceInternal Control Review AuditOperational ExcellenceUS GAAP / IFRS Compliance reviewFinancial Trending and AnalysisControl Gap AssessmentSOX Regulatory Compliance (US / Europe)Reporting ProcessesProcess ImprovementsProject ManagementMulti-industry / Sector Expertise
Relationship Building
Street
#219 Padre Diego Cera Avenue
City
Elias Aldana
State
Las Piñas City
Zip
1740
Country
Philippines
Mobile Numbers
+639319332940
Height
5'6"
Weight
140 lbs.
Other References
Passport number P1787587A (for renewal)
Work Objectives
To impart my more than Twenty years of experience on fields of audit, SOX regulatory compliance, quality assurance, risk management, accountancy, account planning, data analytics and interpretation, governance risk and compliance, managing stakeholders, process improvements, risk analysis and accounting related process operations. With broad exposure on end to end process of Procure to Pay, Record to Report, Order to Cash as well as process knowledge on Insurance and Utilities industry of Multi-national company clients including quality audits, process improvements and risk management. My exposure to a multi-cultural work environment and working for a top 100 most valuable global brand company with a brand value of more than $22 billion dollars can be an added value as I can work well and establish good working relationship among people from different cultures across the globe and on different industries.
Personal Information
- Date of Birth: 05/20/75
- Marital Status: Married
Timeline
Advisor 1, Customer Service
Concentrix CVG Philippines, Inc.
08.2021 - Current
Customer Experience Agent - Sales
Alorica Philippines, Inc.
05.2021 - 08.2021
Inbound/ Outbound Sales Agent/ QA
Pensquare Information Services
12.2020 - 04.2021
Inbound Sales Agent
AFNI Philippines Inc.
01.2020 - 12.2020
Benefits Administration Services Associate II
Conduent Business Services Philippines, Inc.
10.2019 - 12.2019
Customer Service Associate
Amazon Operation Services Philippines, Inc.
04.2019 - 08.2019
Senior Customer Support Executive
HCL Technologies Philippines, Inc.
04.2018 - 04.2019
Customer Service Specialist
Convergys Philippines
10.2017 - 04.2018
Internal Auditor
Super East Asia Enterprises, Inc.
04.2015 - 05.2017
Accounting Supervisor - Intercompany
Conduent International B.V, ROHQ
11.2014 - 02.2015
Internal Controls and Compliance Auditor
Accenture Inc.
08.2008 - 07.2014
Internal Auditor
The Doughnut People Inc.
04.2006 - 05.2008
Store Administrative Assistant
The Doughnut People Inc.
07.2005 - 04.2006
Finance Staff - Accounting Assistant
The Doughnut People Inc.
01.2005 - 07.2005
Masters in Business Administration - undefined
University of Mindanao
06.2003 - 05.2004
Masters in Business Administration - undefined
University of Mindanao
06.2003 - 05.2004
Junior Audit Examiner II
University of Mindanao
01.1999 - 07.2004
Bachelor of Science in Accountancy - undefined
University of Mindanao
06.1995 - 05.1998
Bachelor of Science in Accountancy - undefined
University of Mindanao
06.1995 - 05.1998