Louie Alcancia
Customer Support
Dumaguete City,Negros Oriental
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Truck Dispatcher
D150 fueling
Wilmington, Delaware
02.2022 - 09.2022
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Communicated with colleagues to assign projects and determine which trucks and trailers will be used with each load.
- Worked closely with customers to effectively resolve issues and complaints.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Scheduled and dispatched drivers to locations in East Coast areas.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
Chat Support Representative
EC Enterprises Manila Inc.
Dumaguete City, Negros Oriental
06.2021 - 01.2022
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Cultivated relationships with new customers and maintained good partnerships with existing clients.
- Delivered prompt service to prioritize customer needs.
- Developed exemplary writing skills through continued correspondence with upwards of 100 customers per day
Customer Service Representative
TTEC
Dumaguete, Negros Oriental
01.2021 - 05.2021
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Improved overall efficiency 98% by anticipating needs and providing outstanding support
Customer Service Specialist
Qualfon
Dumaguete City, Negros Oriental
11.2018 - 12.2020
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Maintained financial accounts by processing customer adjustments.
- Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
Education
No Degree - Bachelor of Science in Accountancy
Asian College
Dumaguete City 08.2021 - 12.2022
Skills
Documentation and reporting
Customer services
Relationship building
Writing skills
Order fulfillment
Timeline
Truck Dispatcher
D150 fueling
02.2022 - 09.2022
No Degree - Bachelor of Science in Accountancy
Asian College
08.2021 - 12.2022
Chat Support Representative
EC Enterprises Manila Inc.
06.2021 - 01.2022
Customer Service Representative
TTEC
01.2021 - 05.2021
Customer Service Specialist
Qualfon
11.2018 - 12.2020