To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Louelven Querol
Information Technology
Buena Oro, Macasandig, Cagayan De Oro City, Misamis Oriental
Summary
Overview
4
years of professional experience
5
years of post-secondary education
Work History
RBT BANK, INC.Poblacion, Talisayan, Misamis Oriental
Management Information Specialist
02.2023 - 08.2023
Job overview
- Provided technical support to end-users, troubleshooting hardware and software issues.
- Installed and configured operating systems, software, and hardware for new employees.
- Conducted regular maintenance and updates on systems to ensure smooth operations.
- Assisted in the implementation of new technology and software to improve efficiency.
- Responded to support tickets and resolved issues in a timely manner.
- Prepared reports by collecting, analyzing, and summarizing information.
- Collected data by identifying information sources and designing survey and collection methods.
- Resolved retrieval problems by customizing design to meet requirements.
- Organized information by studying, analyzing, interpreting and classifying data.
- Achieved client confidence and protected operations by keeping information confidential.
- Used database to research, gather, analyze and present data.
- Maintained historical records by documenting system changes and revisions.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Resolved customer problems and complaints.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
E.Q.A Law OfficeCagayan De Oro City
Liaison Officer
07.2022 - 02.2023
Job overview
- Created and maintained organizational database of stakeholders and contacts for use by personnel.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Assisted in resolving conflicts between parties, providing mediation and negotiation tactics.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
Prudential Guarantee Insurance, Inc.Lapasan, Cagayan De Oro City
Back Office Assistant
09.2019 - 01.2021
Job overview
- Handled administrative tasks such as data entry, filing, and document management.
- Assisted in the processing of insurance claims and maintained accurate records.
- Communicated with clients and provided excellent customer service.
- Collaborated with team members to ensure efficient workflow and completion of tasks.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Provided administrative support with accurate document preparation and data entry.
- Managed day-to-day department operations with effective workflow coordination.
Education
Lourdes CollegeCapistrano Street, Cagayan De Oro City, Philippines
Bachelor Of Science from Information Technology
06.2014 - 03.2019
University Overview
- Elected to P.I.O for Associate Computer Enthusiasts Club in 2018
- Member of Associate Computer Enthusiasts Club
Skills
Customer and client relations
Availability
See my work availability
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Available
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Timeline
Management Information Specialist
RBT BANK, INC.
02.2023 - 08.2023
Liaison Officer
E.Q.A Law Office
07.2022 - 02.2023
Back Office Assistant
Prudential Guarantee Insurance, Inc.
09.2019 - 01.2021
Lourdes College
Bachelor Of Science from Information Technology
06.2014 - 03.2019
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