To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Louelven Querol
Information Technology
Buena Oro, Macasandig, Cagayan De Oro City, Misamis Oriental
Summary
Overview
4
years of professional experience
5
years of post-secondary education
Work History
RBT BANK, INC.Poblacion, Talisayan, Misamis Oriental
Management Information Specialist
02.2023 - 08.2023
Job overview
- Provided technical support to end-users, troubleshooting hardware and software issues.
- Installed and configured operating systems, software, and hardware for new employees.
- Conducted regular maintenance and updates on systems to ensure smooth operations.
- Assisted in the implementation of new technology and software to improve efficiency.
- Responded to support tickets and resolved issues in a timely manner.
- Prepared reports by collecting, analyzing, and summarizing information.
- Collected data by identifying information sources and designing survey and collection methods.
- Resolved retrieval problems by customizing design to meet requirements.
- Organized information by studying, analyzing, interpreting and classifying data.
- Achieved client confidence and protected operations by keeping information confidential.
- Used database to research, gather, analyze and present data.
- Maintained historical records by documenting system changes and revisions.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Resolved customer problems and complaints.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Organized, maintained and updated information in computer databases.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
E.Q.A Law OfficeCagayan De Oro City
Liaison Officer
07.2022 - 02.2023
Job overview
- Created and maintained organizational database of stakeholders and contacts for use by personnel.
- Liaised between internal departments and external partners to promote efficient communication and collaboration.
- Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Assisted in resolving conflicts between parties, providing mediation and negotiation tactics.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
Prudential Guarantee Insurance, Inc.Lapasan, Cagayan De Oro City
Back Office Assistant
09.2019 - 01.2021
Job overview
- Handled administrative tasks such as data entry, filing, and document management.
- Assisted in the processing of insurance claims and maintained accurate records.
- Communicated with clients and provided excellent customer service.
- Collaborated with team members to ensure efficient workflow and completion of tasks.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Introduced organization systems to keep filed customer documents confidential and increase operational efficiency.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Provided administrative support with accurate document preparation and data entry.
- Managed day-to-day department operations with effective workflow coordination.
Education
Lourdes CollegeCapistrano Street, Cagayan De Oro City, Philippines
Bachelor Of Science from Information Technology
06.2014 - 03.2019
University Overview
- Elected to P.I.O for Associate Computer Enthusiasts Club in 2018
- Member of Associate Computer Enthusiasts Club
Skills
Customer and client relations
Security awareness
Documentation and reporting
Database administration
Dependable and Responsible
Proficient in troubleshooting hardware and software issues
Knowledgeable in operating systems and software installation
Familiar with network configurations and maintenance
Excellent customer service and communication skills
Experienced in data entry and document management
Ability to work independently and in a team environment
Strong problem-solving and analytical skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Management Information Specialist
RBT BANK, INC.
02.2023 - 08.2023
Liaison Officer
E.Q.A Law Office
07.2022 - 02.2023
Back Office Assistant
Prudential Guarantee Insurance, Inc.
09.2019 - 01.2021
Lourdes College
Bachelor Of Science from Information Technology
06.2014 - 03.2019