Louella Marie Fernandez
Customer Service Representative
Valenzuela
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Logistics Specialist /Customer Service Representative
TaskUs
01.2023 - 12.2023
- Provided customers with status updates for tracked loads.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Scheduled and dispatched drivers to locations around US.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
Order Management Specialist
Iqor PH
08.2022 - 01.2023
- Fielded 103 incoming calls daily and addressed order questions and concerns to serve customer needs.
- Reviewed order terms and conditions with customers to comply with company policy.
Customer Support Specialist
WNS Philippines
02.2022 - 05.2022
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Customer Service Representative
Easy Equipment
07.2021 - 02.2022
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Kitchen equipments UK Account. And a little upselling.
Education
Senior High School Graduate - STEM
AMA University
Caloocan City 04.2001 -
Skills
Call Management
Complaint Resolution
Call Center Experience
Microsoft PowerPoint
Order Fulfillment
Overseeing Deliveries
Product Knowledge
Critical Thinking
Problem Resolution
Timeline
Logistics Specialist /Customer Service Representative
TaskUs
01.2023 - 12.2023
Order Management Specialist
Iqor PH
08.2022 - 01.2023
Customer Support Specialist
WNS Philippines
02.2022 - 05.2022
Customer Service Representative
Easy Equipment
07.2021 - 02.2022
Senior High School Graduate - STEM
AMA University
04.2001 -