LOUELLA GARCHITORENA
IT Recruitment Officer
Taytay, Province Of Rizal
Summary
As a Technical Recruiter with over 2 years and 5 months of experience and a solid background in IT helpdesk support, I bring a unique blend of technical knowledge and recruitment expertise. My hands-on experience in IT support allows me to effectively assess candidates' technical skills and understand the specific requirements of various IT roles. I have a proven track record of successfully sourcing, screening, and hiring top talent for a range of technical positions, from developers to system administrators. My ability to communicate effectively with both candidates and hiring managers ensures that I can match the right talent with the right roles while providing an exceptional experience throughout the recruitment process. With a keen eye for detail, strong organizational skills, and a deep understanding of the tech industry, I continuously strive to stay ahead of recruitment trends and improve my strategies. My commitment to clear communication, fostering positive relationships, and delivering results makes me a valuable asset in any recruitment team.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
Technical Recruitment Officer
Techno Global Team
Taguig City
08.2022 - Current
- Manage full-cycle recruitment for technical roles, including IT Support Engineers, Cyber Security, Systems Administrator, and other IT professionals.
- Collaborate closely with hiring managers to understand role requirements and develop effective job descriptions.
- Source candidates through job boards (LinkedIn, Indeed, Monster, Job Adder and Jobstreet), professional networks, and referral programs.
- Conduct initial screenings and in-depth technical interviews to assess candidates' technical knowledge, problem-solving abilities, and cultural fit.
- Provide regular updates to hiring managers regarding candidate progress and market trends.
- Managed high-volume recruitment campaigns, ensuring adherence to deadlines while maintaining quality candidate screening.
- Utilized Boolean search techniques to find and engage passive candidates on LinkedIn, GitHub, and other technical platforms.
- Managed 10-15 open requisitions at any given time, successfully filling 90% of them within specified deadlines.
Help Desk Technician
Atos
Taguig City
08.2021 - 08.2022
- Provide First Call Resolution (FCR) technical support via phone and email
- Ensure calls are answered and emails are responded to in a timely manner
- Perform first-level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
- Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level
- Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded
- Manage customer expectations and notify Team Lead in the event of an unusual surge in calls of a specific nature
- Handle initial classification/ prioritization of the incidents
- Track the progress of resolution and provide regular updates for follow-up actions and incident status
- Troubleshooting and setting up local and network printers of the users
- Troubleshooting Thin Clients and Citrix.
- Documents, tracks, and monitors client incidents in ticketing system to ensure a timely resolution (Service Now)
IT Helpdesk Engineer
ZEPHYR PARTNERS LIMITED
Nevada
06.2018 - 12.2020
- Microsoft 365 Administrations
- Experience managing Active Directory, OUs, Group Policies, and Windows Server Update Services
- Experience working with Certificates, 2FA/MFA and VPN
- Installing, maintaining, and troubleshooting software onto computers
- Installation, set up, troubleshooting and hardware operations
- Documents, tracks, and monitors client incidents in ticketing system to ensure a timely resolution (Zendesk)
- Applies technical expertise to the implementation, monitoring, or maintenance of IT systems
- Performs installations, repairs, upgrades, backups, and other maintenance tasks
- Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required)
- Installs, configures, and troubleshoots desktop systems, workstations, servers, and network issues in a heterogeneous environment
- Assisting employees to troubleshoot a printer, upgrade security on a laptop, or give them access to a new system
- Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
- Maintains passwords, data integrity and file system security for the desktop environment.
Support Technician
24/7 AI
PASIG CITY
02.2013 - 10.2017
- Answers inbound Technical and Customer Service Calls relating to entertainment services and products, hardware systems/accessories
- Assist with Customer Service Inquiries regarding technical support, billing and general information requests
- Obtain extensive knowledge about our internet service (ISP)
- Provide quality technical support service through one-call resolution to establish a long –term customer relation
- Accurately respond to questions and assist customers with product features
- Installation, Set up, troubleshooting and hardware operations.
Customer Service Representative
TELUS International Philippines
PASIG CITY
01.2011 - 01.2013
- Answer phones and respond to customer requests
- Provide customers with product and service information
- Transfer customer calls to appropriate staff
- Complete call logs and reports
- Set Appointments for Technician Dispatched
- Other duties as assigned
Support Technician
TeleTech Philippines
Cainta Rizal
11.2009 - 01.2011
- Answer phones and respond to customer requests
- Provide customers with product and service information
- Transfer customer calls to appropriate staff
- Complete call logs and reports
- Identify research and resolve customer issue the computer system
- Provide client support and technical issue resolution via E-Mail, Phones and other electronic medium
- Other duties as assigned
- Troubleshoots all kinds of Mobile phones and wireless broadband.
Customer Service Representative
Sitel
Quezon City
10.2008 - 02.2009
- Answer phones and respond to customer requests
- Provide customers with product and service information
- Transfer customer calls to appropriate staff
- Complete call logs and reports
- Identify research and resolve customer issue the computer system
- Other duties as assigned.
Support Technician
Parlance System Inc
Mandaluyong City
10.2006 - 09.2008
- Answers inbound Technical and Customer Service Calls relating to entertainment services and products, hardware systems/accessories
- Assist with Customer Service Inquiries regarding technical support, billing and general information requests
- Obtain extensive knowledge about our cutting edge television services (HIGH
- DEFINATION, DIGITAL VIDEO RECORDER, etc…)
- Provide quality technical support service through one-call resolution to establish a long –term customer relation
- Accurately respond to questions and assist customers with product features
- Installation, Set up, troubleshooting and hardware operations.
Outbound Sales Specialist
Vision X Inc
Makati City
05.2006 - 09.2006
- Answer phones professionally
- Research required information using available resources
- Respond to Customer Inquiries
- Handle resolve customer complaints
- Process orders, forms and applications
- Indentify and escalate priority issues
- Complete call logs
- Follow up customer calls where necessary.
Education
Bachelor of Science - Multimedia And Web Developing
Informatics International College
Manila 01.2001 - 01.2004
Skills
Technical Knowledge
Sourcing Skills
Communication Skills
Data- Driven Decision Making
Soft Skills
undefinedCertification
Building Resilience
Timeline
Technical Recruitment Officer
Techno Global Team
08.2022 - Current
Help Desk Technician
Atos
08.2021 - 08.2022
IT Helpdesk Engineer
ZEPHYR PARTNERS LIMITED
06.2018 - 12.2020
Support Technician
24/7 AI
02.2013 - 10.2017
Customer Service Representative
TELUS International Philippines
01.2011 - 01.2013
Support Technician
TeleTech Philippines
11.2009 - 01.2011
Customer Service Representative
Sitel
10.2008 - 02.2009
Support Technician
Parlance System Inc
10.2006 - 09.2008
Outbound Sales Specialist
Vision X Inc
05.2006 - 09.2006
Bachelor of Science - Multimedia And Web Developing
Informatics International College
01.2001 - 01.2004
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