Louella Albaño
Cebu City
Summary
Hardworking customer service representative bringing over 6 years of experience meeting customer needs via voice and nonvoice roles. Skilled in listening to customers, meeting productivity targets, and maintaining current knowledge of company offerings. Offering empathy, reliability, and enthusiasm for satisfying customers.
Overview
12
12
years of professional experience
Work History
Senior Process Executive
Cognizant
11.2022 - 02.2025
- Doing outbound calls and emails to clinics or provider offices and hospitals to set up or schedule an appointment to retrieve medical records.
Virtual Assistant as a Customer Service Representative/Sales Representative
07.2022 - 11.2022
- Provided customer service through inbound, live chat, and emails to customers in a retail account.
Virtual Assistant as a Dispatcher
02.2022 - 07.2022
- Receiving calls from drivers who pick up and drop off students with special needs from their residences going to their schools and vice versa; assisting drivers and making sure they are on time using GPS tracker.
Customer Service Representative
Iploy
01.2020 - 02.2022
- Provided customer service in handling customers' orders, giving information about the status of their orders of medical supplies, processing returns; includes updating patients' records, basic prior authorization, and insurance verification.
Customer Service Representative
Focusinc INC. or FGC
07.2016 - 03.2019
- Provided customer service in selecting or booking the best tours and transportation for tourists in several countries
- Handled (Inbound, Outbound, Live Chat & Email)
- Tagged as a reservation specialist
- Acknowledged multiple times as a top seller.
Customer Service Representative
Teleperformance
10.2012 - 08.2013
- Provided customer service by explaining the bill, setting up a payment arrangement for mobile data plans, basic troubleshooting on their devices, and collecting payments.
Education
BSIT -
University of Mindanao
06.2012
High School Diploma -
Davao City National High School
03.2009
San Roque Central Elementary School
06.2005
Skills
- Customer Support
- Phone Support
- Email and Chat Support
Languages
English
Filipino
Hobbies and Interests
- Reading books or articles online
- Surf the internet for interesting articles
- Listening to music with inspiring content
- Watch movies
Timeline
Senior Process Executive
Cognizant
11.2022 - 02.2025
Virtual Assistant as a Customer Service Representative/Sales Representative
07.2022 - 11.2022
Virtual Assistant as a Dispatcher
02.2022 - 07.2022
Customer Service Representative
Iploy
01.2020 - 02.2022
Customer Service Representative
Focusinc INC. or FGC
07.2016 - 03.2019
Customer Service Representative
Teleperformance
10.2012 - 08.2013
BSIT -
University of Mindanao
High School Diploma -
Davao City National High School
San Roque Central Elementary School
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