Overview
Work History
Education
Skills
Timeline
Work Preference
Summary
Work Availability
Certification
Websites
Hi, I’m

Louella Agot

Multi Skilled Virtual Assistant
Philippines
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Louella Agot

Overview

8
years of professional experience

Work History

Pleasant Care Behavioral Healthcare
Arlington, TX

Patient Intake Coordinator /Benefits Verification Specialist
08.2023 - 08.2024

Job overview

  • Facilitated follow-up appointments for ongoing care management, improving long-term health outcomes and patient convenience by streamlining scheduling and reducing wait times.
  • Ensured strict adherence to HIPAA regulations, maintaining confidentiality of sensitive patient information while effectively communicating care plans between patients and medical staff.
  • Worked closely with insurance companies to expedite claim processing and alleviate financial concerns, enhancing the overall patient experience by providing knowledgeable support for inquiries related to scheduling, coverage, and clinical procedures.

Achievements ABA Therapy
Atlanta, GA

Assistant for Reimbursement
01.2023 - 07.2023

Job overview

  • Managed payment posting and monitored reimbursements, reducing aged receivables by 15%.
  • Resolved claim denials through precise coding and appeals, accelerating payment resolution.
  • Generated reports on claims and denial trends, driving improvements in billing efficiency.

EXL Service Philippines
Cebu, Philippines

Customer Service Representative
03.2022 - 03.2023

Job overview

  • Advised patients on benefits and financial responsibilities, significantly reducing inquiries while enhancing satisfaction through empathetic support.
  • Resolved coverage conflicts and denied claims, improving processing efficiency and maintaining professionalism under pressure.
  • Consistently exceeded performance metrics and earned recognition as a top performer by maintaining detailed records of interactions.

Optum Global Solutions
Cebu, Philippines

Customer Service Representative
02.2017 - 01.2020

Job overview

  • Handled inbound calls from providers to verify patient coverage and process prior authorizations, claims, and appeals, ensuring efficient communication.
  • Resolved claim denials and directed providers to the appropriate departments, expediting the appeals process and enhancing claim resolution.
  • Maintained detailed records of interactions and consistently exceeded performance metrics, earning recognition as a top performer while managing high-stress situations with professionalism.

Education

BUTUAN DOCTORS COLLEGE

Bachelor of Science from Nursing

Skills

  • Appointment Scheduling
  • Insurance Verification
  • Communication Skills
  • Attention to Detail
  • Organizational Skills
  • Customer Service
  • Scheduling and Coordination
  • Time Management
  • Data Entry Management
  • Critical Thinking
  • Multitasking and Organization
  • Team Collaboration
  • Phone and Email Etiquette
  • Microsoft Office
  • Support Services
  • Patient confidentiality
  • Documentation and Recordkeeping
  • Professionalism
  • Task Prioritization
  • MS Office Suite
  • Medical terminology knowledge
  • Healthcare industry understanding
  • Decision-Making
  • Multitasking
  • Data Entry

Timeline

Patient Intake Coordinator /Benefits Verification Specialist

Pleasant Care Behavioral Healthcare
08.2023 - 08.2024

Assistant for Reimbursement

Achievements ABA Therapy
01.2023 - 07.2023

Customer Service Representative

EXL Service Philippines
03.2022 - 03.2023

Customer Service Representative

Optum Global Solutions
02.2017 - 01.2020

BUTUAN DOCTORS COLLEGE

Bachelor of Science from Nursing

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offCompany CulturePaid sick leavePersonal development programs

Summary

I began my professional journey with a Bachelor of Science in Nursing and have amassed over six years of experience across various sectors, including healthcare, business, and personal development. My career started as a Professional Medical Representative and evolved into roles in healthcare administration, such as a BPO Specialist and Medical Virtual Assistant. This diverse background has equipped me with deep insights into the operational challenges that practitioners face daily.

My passion lies in transforming complex administrative tasks into streamlined solutions that empower professionals to focus on what they do best—delivering exceptional service and care. I founded SereneMind Solutions to support mental health and wellness professionals by providing the administrative assistance needed to prioritize client care. My mission is to create an environment where you can thrive, knowing your practice’s operations are managed with precision and care.

Specialization in Mental Health Care

What sets me apart is my focused expertise in mental health care. I understand the unique challenges that practitioners encounter, from managing sensitive client information to ensuring continuity of care through efficient scheduling and referrals. My tailored solutions are designed to meet the specific needs of your practice, ensuring that your clients receive the highest standard of care without the burden of administrative stress.

What Makes Me Unique:

  • Personalized Solutions: I offer customized administrative strategies that integrate seamlessly into your workflow, allowing for enhanced efficiency.
  • Deep Industry Knowledge: With extensive experience in both healthcare and administration, I comprehend the complexities of running a mental health practice. My solutions don’t just streamline operations—they transform how you manage your practice.
  • Empathy and Precision: I am deeply committed to your success. Each task I handle is approached with empathy and meticulous attention to detail, understanding the impact my work has on your ability to deliver life-changing care.

Commitment to Your Success

My goal is to help you succeed. By managing your administrative tasks, I enable you to focus on providing exceptional care to your clients and transforming lives. Let’s collaborate to create a more efficient practice that prioritizes excellence and enhances the experiences of those you serve. Together, we can turn your operational challenges into opportunities for growth and success.

Availability
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Certification

  • Virtual Assistant Training 2024
  • Medical Virtual Assistant Training 102 2024
  • Inspirational Ambassador | United Healthcare (Optum) | 2019

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Louella AgotMulti Skilled Virtual Assistant