Loueilla Mae Marquez

• Aid doctors and nurses regarding member's bene t coverage about their health insurance
• Checking paid and unpaid claims of doctors
• Creating authorization and referrals for physicians, specialist, and hospitals.
• Analyzed customers' issues and complaints and initiated corrective actions
• Performed follow-up services for dissatisfied customers
• Handled 80-100 calls per day.
• Analyzed customers' issues and complaints and initiated corrective actions.
• Worked effectively with fellow team members to coordinate effective solutions to any question or concern.

• Provide technical support to clients
• Provide exceptional customer service at all times
• Troubleshoot, document and re ne internal processes
• Follow standard policies and procedures
• Update and maintain system
• CRM database management
• Promote services to enhance customer experience, products and revenue
• Follow up on open incidents and keep customers informed
• Contribute and maintain internal knowledge base.
• Responded promptly to incoming sales leads and requests for technical support
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Used ticketing systems to manage and process support actions and requests.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Documented support interactions for future reference.

• Driven and proven successful at achieving established targets and team goals
• Personable and professional communicator with fluency in English.
• Brought in more than thousand dollars in new sales by leveraging successful sales techniques to build relationships and convert prospects into paying customers
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Assisted call-in customers with questions and orders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer accounts and relationships.

• Observed children to identify individuals in need of additional support and developed strategies to improve assistance
• Applied play-based strategies, including crafts and games, to provide diverse approaches to learning
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
• Consulted with parents to build and maintain positive support networks and support continuing education strategies
• Conducted in-home visits to maintain student and family relationships and student performance standards
• Monitored students' academic, social and emotional progress and recorded in individual les
• Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.

• Proactive agent with expertise delivering support services and resolving customer complaints
• Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation
• Service-focused agent bringing unparalleled skills in customer relations, task prioritization and time management
• Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency
• Proficient in using Microsoft word and excel with years of expertise in related roles
• Motivated Customer Service Representative with year of retail experience in fast-paced, team-based environments.
• Assisted call-in customers with questions and orders.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.

Lipa Lipa, , Batangas , Full scholarship

handling and organizing events such as weddings, birthdays and etc. Licensed Professional Teacher Philippine Regulatory Commission