Loryn Aquino

GENERAL ADMINISTRATION:

• Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings. Managed GM M&E external and internal meetings, including staff, member and external stakeholder engagement.
• Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports. Updated reports, managed accounts, and generated reports for company database.
• Provided confidential administrative support including but not limited to development of complex documents, reports, presentations. Draft, review and send communications on behalf of the GM M&E.
• Provided support to the GM M&E in the coordination of Senior Leadership Team (SLT) and M&E portfolio team and managers meetings to prepare papers, including monthly dashboard, quarterly look ahead, minute taking and action register updating.
• Coordinated and supported the GM M&E in the development, implementation, and completion of cross portfolio projects to assist the realization of the strategic plan and corporate plan.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse. The GM M&E inbox is managed effectively and efficiently, prioritizing email and responding when necessary.
• Conducted research, consultations, and analysis to support Membership and Engagement projects.
• Coordinate large scale cross team projects, where there is high level stakeholders’ involvement and/or GM M&E invested interest.

BUSINESS DEVELOPMENT

• Maintained accurate records of partnership documentation, agreements, and communications for reference and reporting purposes.
• Maintained accurate databases / CRM of business development contacts/leads.
• Managed the shared inbox and ensure all enquiries are responded in a timely manner.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.
• Provided data analysis as required to provide insights and recommendations for business development strategies. Conducted research as required to identify new proposal opportunities.
• Cultivated and maintained strong relationships with exhibitors, sponsors, and industry partners, and stakeholders ensuring regular communication and engagement. Served as the main point of contact for stakeholders, to address their inquiries, concerns and providing support in a timely and professional manner.
• Responsible for timely communication with stakeholders upon processing booking request or responding to their other enquiries.

DATA ANALYSIS AND REPORTING

• Generated reports on business development activities, including pipeline status, lead generation, and conversion rates.
• Generated report through data collection and analysis to interpret data related to partnerships, sponsorships, and revenue to be able to identify trends, opportunities, and areas for improvement in business development efforts.
• Track and report on revenue, ensuring targets are met or exceeded.

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time. Acts as the point of contact among executives, employees, clients, and other external partners.
• Maintain comprehensive and accurate records. Track and prepare expense reports through SAP Concur, monitor employee attendance through ADP, maintain sales pipeline on Monday.com, generate operations reports such as but not limited to P&L reports, sales and manufacturing reports, processing fees charging and monthly allocations. Monitor and process purchase orders. Update employee data, AR and AP reports, and ensure update payment posting through MYOB.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
• Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
• Collaborated on special projects to improve overall business operations within the organization efficiently.
• Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
• Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
• Supported strategic planning sessions, providing logistical support and compiling necessary background materials.
• Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.

• Participated and assisted in planning, formulating, and coordinating administrative procedures and systems and devises ways to streamline processes to support pandemic and post pandemic day-to-day operations.
• Was in charge of coordination with government agencies in relation to compliance of requirements relative to the procurement and/or renewal of necessary permits and licenses for the building and business operations.
• Managed corporate expenses pertaining to communication lines, logistics, security, and facilities management. Process invoices, and inventory management through SAP PR, SAP GR and MAYAN systems.
• Created strategic budget plans, cost reduction programs for supplies and services, and expense monitoring to ensure adherence and optimization of the approved budget.

CUSTOMER SERVICE

• Attended to all customer requests and complaints, consulted, and liaised with internal departments on behalf of the customer to address various issues and requests.
• Generated reports on customer activities and service delivery performance for management review.
• Managed email communication and correspondences of buyers' inquiries and concerns.
• Managed distribution of relevant correspondences and notices to buyers in regard to their purchased unit.

• Delivery of end-to-end HR Servicing across employees of the organization. Such to cover: Recruitment for Field Operations group requirements, Square One / On-boarding process, Employee Services, Employee Movement, Performance Management Implementation and Monitoring, Employee Engagement Support & Implementation, Employee Relations.
• Proposed and implemented competency-based recruitment and on-boarding program aligned with JR&R Employer Branding and Employee Engagement strategies and direction.
• Took ownership of the over-all sales operations and corporate recruiting. Delivered against KPIs, each routinely tracked and reported against.
• Identified and evaluated HR processes and systems to be enhanced and provide the necessary recommendations covering enhancement and implementation of these in collaboration with the Operations group.
• Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
• Facilitated communication between employees and management by conducting regular feedback sessions and addressing concerns proactively.
• Contributed to the review and evaluation of HR Org systems vis-à-vis improvement goals. Conduct HR Operations Review Audit/Review and recommends appropriate interventions.
• Generated HR and Organization Development reports every month covering HR Operations, progress on OD initiatives, and HROD Scorecard review.

ACCOMPLISHMENTS AND COMPLETED PROJECTS:

• Increased staffing performance rate by up to 32% vs. the previous year. Implemented recruitment strategies such as but not limited to referrals, social media, etc., contributing to the progress of ranking in terms of staffing and deployment vs. competitors (FMCG P&G distributors.)
• Established partnerships with LGU and increased talent supply through active participation and coordination with LGU-related activities.
• Established simplified timekeeping and payroll process, resulting in 100% adherence to salary payout schedule and increased accuracy by 82%.
• Established the road map for HRIS migration of total HR process.
• Successful cascade and execution of company-wide performance appraisal which contributed to the improved HR efficiency scorecard from 5 to 7 (Global Distributor Assessment).

• Handled confidential information in professional manner.
• Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
• Provided support to strategic initiatives by undertaking special projects at the direction of the EVP-COO. Research to prepare, gather, and proof briefing materials, agendas, and decks for all management and executive-level meetings.
• Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
• Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.

ACCOMPLISHMENTS AND COMPLETED PROJECTS:

• Organized the strategic plan program, resulting in alignment of inter-department activities and deliverables.
• Lead the Human Capital Management department through the fast-paced transitions and was able to achieve 100% fulfillment of HR service delivery in terms of third-party management, benefits administration, payroll, and employee engagement initiatives.
• Proposed and implemented the following: Employee Transfer Policy, Regularization Policy, Employee Separation Policy, Timekeeping Policy, and Vehicle Management system.

• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
• Improved department efficiency by streamlining and implementing policies and processes. Worked closely with the company’s Managing Director and Commercial Business Director (for new client’s business process/development) to strategically align actions and policies to the short and long-term goals.
• Provided expertise by assistance in the scenario planning, formulation, development, and implementation of revenue-generating and operational strategies and policies.
• Developed team-building activities and workshops and helps employees create project timelines and deadlines.

ACCOMPLISHMENTS AND COMPLETED PROJECTS:

• Created job descriptions based on the company’s existing position descriptions and updated the corporate HR Manual and employee code of conduct based on current business need and in support to business expansion.
• Organized the Performance management system for HR operations (merchandisers and promoters).
• Contributed to the establishment of the business process strategies designed for new ventures (TEMSI Academy, Talent Search).
• Completed the manpower deployment and business process documentation for Kimberly – Clarke Phils.’ POME project.
• Implemented the following engagement initiatives and activities:

o Happy @ TEMSI – an employee recognition program

o Bigger, Better, Stronger – an organization re-launch initiative

o Grand Christmas Party (participated by more than 500 Colgate – Palmolive Phils’ merchandisers)

o Monthly Town Hall

o Monday PEP talk

• Championed innovation by encouraging creative problem-solving approaches among team members in pursuit of business excellence.
• Created and maintained project documentation to establish operations framework and enable adherence to preset guidelines.
• Performed professional and administrative work in coordinating, directing, and supervising the Human Resources (Personnel Services) function of the company.
• Provided leadership and guidance to HR Business Partners on issues/concerns about personnel movements (promotions, demotions, lateral transfers), salary adjustments, functional allowances, etc.
• Conducted research, analysis, and studies on issues and problems related to specialized functional areas and develops program proposals or recommends solutions.

ACCOMPLISHMENTS AND COMPLETED PROJECTS:

• Closed and released more than 300 unfinished employee clearances within 2 months of employment, mitigating legal issues from arising and saving the company from tremendous losses which may be brought about by such.
• Revised and implemented policy and process simplification of Employee Transfers, Regularization and Promotion Policies, Separation Policies, and Employee Clearance Procedures which resulted in an increase in output both in compliance and implementation.
• Lead and raised performance from 76% from the previous quarter to an average of 89– 94% individual performance rating, and overall section performance rating of 93% during the first 3 months of employment.