Lory Fe Panilagao
Talisay City
Summary
Dedicated to providing exceptional customer support with speed and efficiency. Quick to solve problems, handle multiple inquiries, and ensure a smooth experience. Highly adaptable, self-sufficient, and a strong team player, ready to go the extra mile to deliver results.
Overview
10
10
years of professional experience
Work History
Community Expert
SoLo
10.2021 - 01.2025
- Handle escalations related to funding and repayment details
- Analyzed data to troubleshoot problems
T2 Technical Engineer
Safetynet Access
05.2017 - 10.2021
- Provide connections to Hotels / MDU's/Schools
- Worked closely with onsite technicians to handle installations and resolve connectivity issues.
Senior Customer Service analyst
Verizon Wireless
11.2016 - 05.2017
Chat Support | Billing, Device Upgrades,
Technical Support
Customer Service Representative
Greyhound Lines
04.2015 - 10.2016
- Inbound ticket sales
- Escalation Team , submitting tickets via CRM, baggage claims
Education
Bachelor of Arts - Secondary Education
Western Mindanao State University
04-2015
Skills
- CRM software proficiency - Skilled in utilizing various customer service software platforms, such as Odoo, CRM systems, and Kustomer Capable of effectively managing customer inquiries, tracking interactions, and maintaining accurate customer records
- Basic Financing - Knowledgeable in financial documentation and record keeping
- Bookkeeping - Has knowledge in bookkeeping with Quickbooks online (Certified)
- Photo editing - Experienced in photo editing using Adobe software, including Photoshop, Lightroom Able to enhance images, adjust colors, and perform basic retouching for visual improvement
- Time Management: Capable of prioritizing tasks, meeting deadlines, and managing multiple responsibilities efficiently
- Adaptability: Quick learner and adaptable to new software and tools Open to acquiring new skills and staying updated with advancements in customer service software and design applications
- Troubleshooting proficiency
References
- Deejay Labastida
Fusion Global Contact Center Solutions
Account Manager
09973362289
- Jane Olam
Foundever (Sitel Group)
Manager, WFM
jneolam@gmail.com
09632296942
- Sheira Mae S. Ampad
Signature Verifier
BPI MS Insurance
0995655258
Timeline
Community Expert
SoLo
10.2021 - 01.2025
T2 Technical Engineer
Safetynet Access
05.2017 - 10.2021
Senior Customer Service analyst
Verizon Wireless
11.2016 - 05.2017
Customer Service Representative
Greyhound Lines
04.2015 - 10.2016
Bachelor of Arts - Secondary Education
Western Mindanao State University
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