Lorybel Esposo
Sanchez
Iloilo
Summary
Compassionate worker with extensive knowledge of counseling principles and practices. Adept at creating individualized treatment plans and leading group sessions. Committed to creating safe, supportive environment for all employees.
Overview
2
2
years of professional experience
Work History
Workplace Counselor
Conectys Iloilo
05.2022 - Current
- Facilitate and deliver learning sessions for content moderators both online (virtual learning) and onsite
- Provide effective coaching and one on one Counseling
- Facilitate support group and other wellbeing activities
- Developed training materials for all employees to support their overall wellbeing.
- Conducts needs Assessment for Conectys Employees
- Improved employees satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Involved in monthly planning of onsite events and activities to enhance employees experience and their overall satisfaction in the company
- Guided employees in developing skills and strategies for dealing with problems.
- Maintained accurate documentation of employees interactions, assessments, and progress notes for effective case management.
- Developed individualized counseling plans for employees to incorporate short-term and long-term goals.
- Involved in publications such as employee newsletters for internal audiences.
- Designed and executed events to foster community involvement, resulting in increased participation.
Customer Service Associate
Transcom Iloilo
- Company Overview: US Embassy Account
- Responsible in scheduling the customers for Visa interview with the US consulate
- Responsible in giving information on the different types of Visa
- Gives information about the requirements of different types of Visa
- Process payments
- US Embassy Account
Customer Service Associate
Convergys
- Process orders and payment
- Handles and resolves customer's concern
- Provides information for the product or services
- Offer sales
Trainer/Team Leader
W1N international
- Company Overview: Bacolod Branch
- Manage a team for 5 years
- Manage team performance
- Lead teams into achieving goals, and tasks
- Conducts weekly training/meeting to improve team's sales, increase and improve prospecting, and address groups concern
- Conducts needs Assessment for the team
- Responsible for new orientation training and product training for new members
- One on one Coaching
- Bacolod Branch
Education
MA in Psychology -
University of St. La Salle
Graduate BS Psychology - undefined
Central Philippine University
MA in Psychology - undefined
University of St. La Salle
Graduate BS Psychology - undefined
Central Philippine University
Skills
Facilitation skills
Testing and Assessment
Client Records Management
Client Advocacy
Intervention Planning
Client Counseling
Counseling
Research
Needs Assessment
Design and development of learning and development programs
Working knowledge of MS Office applications (Excel, Word, PowerPoint)
Proficient in Google Applications
Civilstatus
Single
Recentaddress
Brgy. Dungon B Jaro, Iloilo City
Phonenumber
+639663783515
Trainingsandseminars
- Cognitive Behavioral Therapy, 04/2023
- Current Trends and Ethical Practices in Projective Techniques, 02/2023
- Psychological First Aid- Conectys Iloilo, 05/2022
- Publish or Perish, Center for Research and Engagement and University of St. La Salle Bacolod, 02/2021
- Basic Counseling Skills on Gestalt Therapy Perspective, Psyche Solutions Manila, 03/14/2021
- Mental Health First Responder, Iloilo City, 04/29/2019
- PAPJA, National University Manila, 01/2018
References
- KAMILLE FRANZ CELENDRO, Psychometrician, 0995 153 1901
- MA. CELINE CERBO, Direct Manager, 0917 102 5140
- RAY JOSEPH ALMIRA, Workplace Counselor, 0927 671 5226
- EDELWEISS PARCO, Psychometrician, 0919 994 1670
Personal Information
- Place of Birth: Bingawan, Iloilo
- Nationality: Filipino
Timeline
Workplace Counselor
Conectys Iloilo
05.2022 - Current
Customer Service Associate
Transcom Iloilo
Customer Service Associate
Convergys
Trainer/Team Leader
W1N international
MA in Psychology -
University of St. La Salle
Graduate BS Psychology - undefined
Central Philippine University
MA in Psychology - undefined
University of St. La Salle
Graduate BS Psychology - undefined
Central Philippine University