Lorraine Kryzel Herrera
Customer Service Representative
Carmona, Province Of Cavite
Summary
Dependable professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in Customer Service and Accounting field and is dedicated with strong work ethic and resourceful nature.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Iqor Philippines
Dasmarinas, Province Of Cavite, Philippines
07.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Inventory Associate
PricewaterhouseCoopers
Pasig, Metro Manila, Philippines
02.2020 - Current
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Maintained inventory count, tracked usage, and documented variances.
- Marked stock items with identification tags, stamps, electric marking tools, or other labeling equipment.
- Supported the implementation of new barcode scanning technology, improving overall speed and accuracy in managing product movements throughout the facility.
- Maintained strict adherence to all company policies and procedures related to inventory management, including proper handling, storage, and disposal of items as necessary.
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Assisted in annual physical inventories, contributing to an organized and efficient process with minimal disruptions to normal operations.
- Actively participated in continuous improvement initiatives aimed at enhancing overall warehouse efficiency, sharing insights from extensive experience as an Inventory Associate.
Accounting Intern
Dairy Raisers Multi-Purpose Cooperative
General Trias, Province Of Cavite, Philippines
07.2021 - 10.2021
- Assisted with month-end closing and reporting duties.
- Gained hands-on experience with various accounting software programs such as QuickBooks and Excel in enhancing overall efficiency in daily tasks.
- Compiled monthly journal entries into general ledger system.
- Enhanced financial accuracy by conducting thorough account reconciliations and adjusting journal entries.
- Demonstrated strong attention to detail when reviewing financial statements for errors or inconsistencies before submission to management.
- Developed strong client relationships through effective communication, timely responses, and professional demeanor.
Education
Bachelor of Science - Accounting
Lyceum of The Philippines University
General Trias, Province Of Cavite, Philippines 04.2001 -
Skills
Customer Service
Effective Communication
Active Listening
Attention to detail
Product Knowledge
Call Management
Complaint resolution
Problem-solving abilities
Data Entry
Critical Thinking
Computer Proficiency
Sales expertise
Order Processing
Recordkeeping strengths
Finance and accounting
Inventory Tracking
Bookkeeping
Microsoft Office expertise
Timeline
Customer Service Representative
Iqor Philippines
07.2023 - Current
Accounting Intern
Dairy Raisers Multi-Purpose Cooperative
07.2021 - 10.2021
Inventory Associate
PricewaterhouseCoopers
02.2020 - Current
Bachelor of Science - Accounting
Lyceum of The Philippines University
04.2001 -