Quickbooks, Xero
LORRAINE KAYE ROBLES ESMALANA
Area Manager- Operations -Specializing On Credit Management
Tacurong,SUK
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knowledge of Budgeting succession Planning and Performance Management, adaptable and versatile , exceptionally skilled at motivating location managers to perform duties and achieve highest potential
Overview
22
22
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Area Manager of Operations
Sta Catalina Credit Cooperative
President Roxas, North Cotabato
10.2013 - Current
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Introduced new methods, practices and systems to reduce turnaround time.
- Traveled to over 6 locations per week to manage each branches and perform reviews of individual managers and employees.
Branch Manager
Sta Catalina Credit Cooperative
Isulan (Capital)
06.2010 - 10.2013
- Boosted sales and customer loyalty through incentive programs.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Maintained Delinquency at very minimal rate, able to achieved 100% on Key Results Area
- Forecasted trends and recommended improvements based on financial risk analyses
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments
Compliance Officer /Internal Auditor
Rural Bank of Tacurong INC.
Tacurong City
10.2008 - 12.2009
- Built 6-person compliance team to address compliance program quality and provide operational support to management.
- Gathered, organized and evaluated data to make accurate assessments of current operations.
- Wrote and presented reports outlining findings and recommendations from compliance audits.
- Reviewed contracts for compliance and privacy-related issues.
Internal Auditor
Rural Bank of Tacurong Inc.
Tacurong City
10.2005 - 09.2008
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Created and delivered risk management presentations to key decision-makers.
- Produced and reviewed audit reports for submission to inspector general and advised on audit recommendations and internal controls.
Accounting Staff
Rural Bank of Isulan, INC.
Isulan (Capital)
04.2005 - 10.2005
Cost Accountant
Star Performance INc.
Taguig, Metro Manila
09.1997 - 12.2001
- Conducted product inventories for clients' products and translated findings into detailed financial reports.
- Predicted, planned and recorded costs of raw materials, labor and operation.
CLERK
Metropolitan Bank & Trust Company
Makati, Metro Manila
04.1997 - 09.1997
- Interacted with customers by phone, email or in-person to provide information.
Education
MBA - Cooperative Masteral's Degree
MASS-SPECC Cooperative Studies
Cagayan De Oro 05.2015 - 12.2015
6 Months CPA Review - CPA Review
Certified Public Accountant Review Center
Espana, Manila 10.1999 - 05.2000
Bachelor of Science in Accountancy - Accountancy
Philippine Christain University
Taft Avenue, Manila 06.1993 - 03.1997
Skills
Budget knowledge
Accomplishments
> Delinquency Management Excellence Award for being the Cluster with the delinquency rate of below 5%for all branches handled - 2014 to 202
> Supervised team 59 staff members.
> Leadership Award- Management Development Program
> More than a 100 Certificates in counting and more than a thousand hours training attended on various career enhancement and development
> XERO and Quickbooks Pro Advisor
> Resource Person/Speaker on various In house trainings more particularly on Delinquency Management, Member Care and Motivating Team.
Additional Information
Devoted, Career Oriented, Laugh out Loud amidst adversities.
Software
Interests
Volunteering, Reading
Timeline
MBA - Cooperative Masteral's Degree
MASS-SPECC Cooperative Studies
05.2015 - 12.2015
Area Manager of Operations
Sta Catalina Credit Cooperative
10.2013 - Current
Branch Manager
Sta Catalina Credit Cooperative
06.2010 - 10.2013
Compliance Officer /Internal Auditor
Rural Bank of Tacurong INC.
10.2008 - 12.2009
Internal Auditor
Rural Bank of Tacurong Inc.
10.2005 - 09.2008
Accounting Staff
Rural Bank of Isulan, INC.
04.2005 - 10.2005
6 Months CPA Review - CPA Review
Certified Public Accountant Review Center
10.1999 - 05.2000
Cost Accountant
Star Performance INc.
09.1997 - 12.2001
CLERK
Metropolitan Bank & Trust Company
04.1997 - 09.1997
Bachelor of Science in Accountancy - Accountancy
Philippine Christain University
06.1993 - 03.1997
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