LORRAINE S. UY
Lapu-Lapu City
Summary
I’m a registered nurse with hands-on experience in both medical-surgical and ICU settings, now thriving in a remote role as an Administrative Healthcare Virtual Assistant. Since 2021, I’ve supported physicians, clinics, and healthcare teams by streamlining administrative tasks, managing EMRs, handling patient calls, verifying insurance, and scheduling appointments with accuracy and care.
I bring a strong clinical foundation, excellent communication skills, and a proactive mindset to every task. Tech-savvy, HIPAA-compliant, and quick to adapt to new systems, I help providers stay organized, save time, and deliver a better experience for their patients. My goal is to make remote support feel seamless, reliable, and professional.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Nurse Coordinator
Hello Rache
02.2022 - 08.2025
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Experienced in providing remote administrative support to medical practices.
- Proficient in using various Electronic Medical Records (EMR) systems for patient data entry, chart updates, appointment scheduling, and insurance verification.
- Skilled in handling inbound and outbound patient calls for appointment reminders, follow-ups, and general inquiries.
- Quick to adapt to new tools and workflows, with strong attention to detail.
- Created a solid foundation of trust with patients by consistently demonstrating the company's commitment to protecting their privacy rights under HIPAA regulations.
Admin HVA
GFHI
10.2021 - 02.2022
- Organize communication via emails and phone calls both inbound and outbound.
- Appointment setting — scheduling, managing cancelations, and sending reminders to patients.
- Prescription refills.
- Sending referrals, laboratory orders, and imaging orders.
Intensive Care Unit Nurse
Chong Hua Hospital
09.2020 - 10.2021
- Worked in team of specialists in providing care to critically ill patients
- Disciplined, energetic employee who quickly establishes rapport with patient and colleagues
- Maintained BLS, PALS, IV Therapy and Moderate Sedation Certification
- Educate patient and families in providing care and support
- Transcribing of doctors order
- Referrals to other departments
- Oriented new hired RNs to the responsibilities and daily flow of work.
Medical - Surgical Floor Nurse
Chong Hua Hospital
09.2019 - 09.2020
- Total patient care of 10-12 patients per shift
- Patient care assessment, medication administration (IV and oral), blood transfusion, IV insertion, prioritizing patient care
- Referrals and collaboration with different departments to provide effective nursing care
Education
Bachelor of Science in Nursing -
University of Cebu - Banilad
01.2019
Health Care Services NCII - undefined
University of Cebu - Banilad
01.2016
Skills
- Word Processing Skills
- Oral Communication and Writing Skills
- Self Motivation and Discipline
- Quick Thinking and Effective Decision Making
- Love for Continuous Learning
- Keen observation and judgement
- Efficiency, skillfulness, responsibility and accountability
- Nursing management
- Schedule management
- Telephone triage
- Customer service
Certification
- Registered Nurse, 2019
- HIPAA Certification
- HEALTH CARE SERVICES NCII
Timeline
Nurse Coordinator
Hello Rache
02.2022 - 08.2025
Admin HVA
GFHI
10.2021 - 02.2022
Intensive Care Unit Nurse
Chong Hua Hospital
09.2020 - 10.2021
Medical - Surgical Floor Nurse
Chong Hua Hospital
09.2019 - 09.2020
Health Care Services NCII - undefined
University of Cebu - Banilad
Bachelor of Science in Nursing -
University of Cebu - Banilad
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