Lorraine Escobar
Data Processing Analyst
Pasig City
Summary
Proactive Data Processing professional with experience working with various data platforms and industries. Reliable and dedicated processor willing to work to complete assigned tasks within deadlines. History of working in fast-paced environments, providing optimum customer support. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certificate
Work History
Data Processing Analyst
Bolton International
Fort Bonifacio, Taguig
07.2021 - Current
- Quickly learned new processes and systems and kept current with procedural enhancements.
- Maintained and referenced training documentation for entry process.
- Completed time-sensitive data entry requests.
- Verified data checking for compliance, error and repeat data.
- Reported timeliness of data entry progress when working on special projects and escalations.
- Assisted team by compiling internal reporting data.
FIS Global Solution
Financial Support Representative
McKinley West, Taguig
01.2020 - 04.2022
- Carried out day-to-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Health Care Customer Service Representative
Optum
McKinley, Taguig
11.2021 - 03.2022
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Technical Support Representative
Transcom
Pasig City
04.2021 - 06.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Retail Customer Service Representative
24/7.AI
McKinley West, Taguig
04.2020 - 09.2020
- Operated office-type machinery and binding equipment to efficiently support retail customers.
- Completed and processed paperwork for new and existing customers needing specialized assistance.
- Assisted customers in making informed purchase choices and selecting products.
- Attended to customer complaints and processed product return or replacement requests.
Retail Customer Service Representative
24/7.AI
McKinley West, Taguig
09.2019 - 12.2019
- Operated office-type machinery and binding equipment to efficiently support retail customers.
- Completed and processed paperwork for new and existing customers needing specialized assistance.
- Assisted customers in making informed purchase choices and selecting products.
- Attended to customer complaints and processed product return or replacement requests.
Education
Bachelor of Arts - Communication And Service Management
University of Makati
J.P. Rizal Ext, Makati, Philippines 06.2020 - 07.2022
Associate of Arts - Customer Service And Communication
University of Makati
J.P. Rizal Ext, Makati, Philippines 06.2018 - 04.2020
Skills
Typing 105 wpm
Information Verification
Identifying errors
Word processing
Compiling data
SODA PDF proficiency
Transcribing documents
Problem-Solving
Organization and Time Management
Written Communication
Critical Thinking
File suppression
Excellent Communication
Certification
Certified Top 2 Agent, 24/7.ai
Timeline
Health Care Customer Service Representative
Optum
11.2021 - 03.2022
Data Processing Analyst
Bolton International
07.2021 - Current
Technical Support Representative
Transcom
04.2021 - 06.2021
Bachelor of Arts - Communication And Service Management
University of Makati
06.2020 - 07.2022
Retail Customer Service Representative
24/7.AI
04.2020 - 09.2020
FIS Global Solution
Financial Support Representative
01.2020 - 04.2022
Retail Customer Service Representative
24/7.AI
09.2019 - 12.2019
Certified Top 2 Agent, 24/7.ai
04-2019
Associate of Arts - Customer Service And Communication
University of Makati
06.2018 - 04.2020