Highly energetic hotel manager with more than three years of experience working in hospitality industry. A nursing degree achiever that loves to travel around the world, which made a great interest in providing quality services.
Hi, I’m
Lornie Pancito
Hotel Manager
Angeles
Summary
Overview
7
years of professional experience
4
years of post-secondary education
Work History
The Ambassador SuitesAngeles
Hotel General Manager
01.2020 - Current
Job overview
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Supervised team of 5 front desk agents and helped to resolve issues arising during shifts.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Increased customer service ratings through personable service.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Developed and implemented marketing strategies to promote hotel services.
- Prepared monthly resort audits for review.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Oversaw day-to-day operations of 27-room condo / hotel with staff of 14 employees.
- Implemented successful strategies to increase customer satisfaction.
- Built and managed processes for tracking and monitoring department performance.
- Completed late check-ins and directed guests to rooms and facilities.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Managed lost and found items to assist guests with retrieving belongings.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
The Ambassador SuitesAngeles
Company Nurse
10.2017 - 10.2019
Job overview
- Supplied wellness materials and information to employees to prevent sickness, fatigue and mental burnout while fostering positive company culture.
- Offered ambulatory care by treating sore throats, earaches, rashes, pink eye and other ailments to proactively manage chronic conditions, prevent serious illness and improve overall health of employees.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
Sacred Heart Medical CenterAngeles
Staff Nurse
08.2016 - 09.2017
Job overview
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Assisted with delivery of newborns, providing care and support for successful transition to motherhood.
- Implemented care plans for patient treatment after assessing physician medical regimens.
Education
Holy Angel UniversityAngeles City
Bachelor of Science from Nursing
06.2012 - 04.2016
University Overview
Skills
Guest accommodations
Guest experiences
Office and staff streamlining
Interpersonal communications
Staff supervision
Travel coordination
Cash Handling
Problem-Solving
Reservations management
Quality assurance
English Language fluency
Reference
Reference
Rigby James Williamson
THE AMBASSADOR SUITES CEO
+639198509101
Timeline
Hotel General Manager
The Ambassador Suites
01.2020 - Current
Company Nurse
The Ambassador Suites
10.2017 - 10.2019
Staff Nurse
Sacred Heart Medical Center
08.2016 - 09.2017
Holy Angel University
Bachelor of Science from Nursing
06.2012 - 04.2016