Lorna Mendez
FREELANCE EXECUTIVE VIRTUAL ASSISTANT/SOCIAL MEDIA MANAGER
Liloan
Summary
A pathbreaking freelance Virtual Assistant and Social Media Manager, committed to helping businesses stay organized and grow their online presence. I provide reliable administrative support, social media management, and efficient day-to-day assistance to help clients focus on what matters most.
Overview
1
1
Language
25
25
years of professional experience
Work History
HR Manager
First Encoding Services
01.2023 - Current
- Handles the entire employee life cycle while protecting the business from legal risks.
- Talent Acquisition & Staffing
- Employee Relations
- Compensation & Benefits Administration
- Compliance and Legal Protection
- Developed and implemented HR policies enhancing compliance and employee engagement across the organization.
- Led talent acquisition strategies, streamlining recruitment processes and improving candidate experience significantly.
- Facilitated training and development programs, increasing employee retention and boosting overall productivity.
- Managed performance appraisal systems, aligning employee goals with organizational objectives to drive results.
Group Manager-HR
Innodata Knowledge Services, Inc.
07.2001 - 03.2021
- Administered company-initiated benefits.
- Assisted the Senior Manager for Employee Relations.
- Implemented HR Company Benefits policies and practices, driving compliance and improving overall operational efficiency.
- Developed and executed Company benefits presentations for the onboarding of new employees.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Delegated tasks strategically and monitored progress for timely completion.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Negotiated contracts with vendors and suppliers, securing favorable terms beneficial to the organization''s bottom line.
- Implemented training programs to improve staff skillsets, enhancing overall productivity and job satisfaction.
Education
Freelance Executive Assistant/Social Media Manager
Cebu VA Training
07-2026
Graduated AB - Psychology
University of San Jose Recoletos
03-1999
Skills
Advanced Calendar Management
Data Entry
Inbox Management
Project Management
CRM and Lead Management
Research & Data Organization
Creating SOP's for Clients
Travel and Meeting Coordination
Confidentiality & Professionalism
ADDITIONAL INFORMATION
Certifications: Certificate of Completion of Training VA
Timeline
HR Manager
First Encoding Services
01.2023 - Current
Group Manager-HR
Innodata Knowledge Services, Inc.
07.2001 - 03.2021
Graduated AB - Psychology
University of San Jose Recoletos
Freelance Executive Assistant/Social Media Manager
Cebu VA Training