Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
LORINA JACLA

LORINA JACLA

Customer Service
San Fabian

Summary

Hardworking and reliable individual with a strong background in managing responsibilities as a mother of three, now seeking a position in customer service. Known for strong interpersonal abilities, patience, and a calm, empathetic approach in handling customer concerns. Highly adaptable, detail-oriented, and committed to providing exceptional service in fast-paced environments. Eager to contribute positively to a dynamic team while continuing to grow professionally.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Trec Pacific
10.2007 - 07.2010
  • Handled inbound and outbound calls to assist customers with a wide range of inquiries and concerns, ensuring prompt and effective resolution.
  • Upsold products and services based on customer needs, contributing to increased customer satisfaction and revenue.
  • Consistently met or exceeded daily and monthly performance targets.
  • Recognized for perfect attendance, demonstrating reliability, dedication, and a strong commitment to team goals.

Education

Bachelor of Science in Education - Information Technology

Don Mariano Marcos Memorial State University
01.2005

Skills

Customer Service

Active Listening

Critical Thinking

Time Management

Data Entry

Effective Communication

Computer Proficiency

Microsoft Office Suite

References

Available Upon Request

Timeline

Customer Service Representative

Trec Pacific
10.2007 - 07.2010

Bachelor of Science in Education - Information Technology

Don Mariano Marcos Memorial State University
LORINA JACLACustomer Service