Summary
Overview
Work History
Education
Skills
References
Timeline
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Lorina Delantar

Lorina Delantar

Virtual Assistant

Summary

I am hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as Virtual Assistant position. Ready to help team achieve company goals.


I am an experienced Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.


Overview

11
11
years of professional experience
2
2
Languages

Work History

Customer Service Associate-Escalation

Wipro BPS US Based Airline Company
04.2018 - Current
  • Handle and resolve complex customer issues that can be handled at a frontline level
  • Process Approach and comprehension of customer requirements
  • Handle Escalations and assist level-one agents
  • Understand the quality form and critical parameter
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Marketing Consultant

Author Solution Inc.
11.2017 - 03.2018
  • Communicate with clients to understand their marketing needs
  • Suggest improvements to existing strategies, and identify opportunities to increase customer engagement
  • Prepare detailed proposals and marketing plans.

Customer Service Representative

Valuelabs Inc. Web-Based Photo-Printing Company
10.2015 - 07.2017
  • Work directly with customers through instant message, email and phone call to resolve complaints, answer questions, and process orders
  • Assist in navigating the web page in making clients' photo projects.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Technical Service Representative

Teleperformance Phil. l US Telco.
02.2014 - 08.2015
  • Take calls from customers experiencing technical issues with cable, internet, and phone concerns
  • Troubleshoot the issue over the phone
  • Forward more complicated issues to the appropriate specialist like schedule for a technician visit.

Customer Travel Specialist

Aegis People Support Expedia
01.2013 - 02.2014
  • Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
  • Designed custom itineraries that catered specifically to each client''s individual needs, preferences, and budget constraints.
  • Proactively communicated any changes or disruptions in travel arrangements before they impacted the client's experience.

Education

Diploma in Practical Nursing

Asian College of Technology

Skills

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References

Josie Galo-Perez, Wipro BPS/ Senior Manager, +639086950834 , josiegalo105@gmail.com

Timeline

Customer Service Associate-Escalation

Wipro BPS US Based Airline Company
04.2018 - Current

Marketing Consultant

Author Solution Inc.
11.2017 - 03.2018

Customer Service Representative

Valuelabs Inc. Web-Based Photo-Printing Company
10.2015 - 07.2017

Technical Service Representative

Teleperformance Phil. l US Telco.
02.2014 - 08.2015

Customer Travel Specialist

Aegis People Support Expedia
01.2013 - 02.2014

Diploma in Practical Nursing

Asian College of Technology
Lorina DelantarVirtual Assistant