Lorina Delantar
Virtual Assistant
Summary
I am hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as Virtual Assistant position. Ready to help team achieve company goals.
I am an experienced Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Customer Service Associate-Escalation
Wipro BPS US Based Airline Company
04.2018 - Current
- Handle and resolve complex customer issues that can be handled at a frontline level
- Process Approach and comprehension of customer requirements
- Handle Escalations and assist level-one agents
- Understand the quality form and critical parameter
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Marketing Consultant
Author Solution Inc.
11.2017 - 03.2018
- Communicate with clients to understand their marketing needs
- Suggest improvements to existing strategies, and identify opportunities to increase customer engagement
- Prepare detailed proposals and marketing plans.
Customer Service Representative
Valuelabs Inc. Web-Based Photo-Printing Company
10.2015 - 07.2017
- Work directly with customers through instant message, email and phone call to resolve complaints, answer questions, and process orders
- Assist in navigating the web page in making clients' photo projects.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Technical Service Representative
Teleperformance Phil. l US Telco.
02.2014 - 08.2015
- Take calls from customers experiencing technical issues with cable, internet, and phone concerns
- Troubleshoot the issue over the phone
- Forward more complicated issues to the appropriate specialist like schedule for a technician visit.
Customer Travel Specialist
Aegis People Support Expedia
01.2013 - 02.2014
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Designed custom itineraries that catered specifically to each client''s individual needs, preferences, and budget constraints.
- Proactively communicated any changes or disruptions in travel arrangements before they impacted the client's experience.
Education
Diploma in Practical Nursing
Asian College of Technology
Skills
Organizational skills
Exceptional Communication
Product Knowledge
Complex Problem-Solving
Customer Support
Customer Complaint Resolution
De-Escalation Techniques
References
Josie Galo-Perez, Wipro BPS/ Senior Manager, +639086950834 , josiegalo105@gmail.com
Timeline
Customer Service Associate-Escalation
Wipro BPS US Based Airline Company
04.2018 - Current
Marketing Consultant
Author Solution Inc.
11.2017 - 03.2018
Customer Service Representative
Valuelabs Inc. Web-Based Photo-Printing Company
10.2015 - 07.2017
Technical Service Representative
Teleperformance Phil. l US Telco.
02.2014 - 08.2015
Customer Travel Specialist
Aegis People Support Expedia
01.2013 - 02.2014
Diploma in Practical Nursing
Asian College of Technology