Hardworking and passionate job seeker with strong organization skills eager to secure a job that will allow me to use my skills, knowledge and ability to work well with people.
Hi, I’m
Lori Mae Agcang
Customer Service Support
Caloocan City
Summary
Overview
6
years of professional experience
4
years of post-secondary education
9
Certifications
Work History
Teletech PhilippinesMandaluyong City
Customer Service Chat Support
02.2021 - Current
Job overview
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked with customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained excellent attendance record, consistently arriving to work on time.
Sitel PhilippinesPasig City
Customer Service Associate
06.2019 - 10.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Handled billing and payment issues following guidelines, resolving disputes properly.
The Ridge TahoeStateline, Nevada
Hotel Housekeeper
03.2018 - 06.2018
Job overview
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Pizza Hut Quezon City
Restaurant Server
04.2017 - 06.2017
Job overview
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs.
Education
Our Lady of Fatima UniversityLagro, Quezon City
Bachelor of Science from Hotel And Restaurant Management
06.2015 - 03.2019
University Overview
Skills
Customer service skills
Cooking and baking
Food service operations
Computer literacy
Skilled in Microsoft Office
Excellent written and oral communication
Multitasking Abilities
Decision-Making
Attention to Detail
Flexible and Adaptable
Additional Information
Additional Information
Personal Information
Age: 24
Date of birth: February 19,1999
Height: 5'2 ft
Weight: 85 kgs
Civil Status: Single
Certification
Introduction to Hospitality and Tourism - American Hospitality Academy
Character Reference
Character Reference
- Ms. Armina Javier
Program Head, College of Hospitality and Institution Management
Our Lady of Fatima University
Telephone Number: 936-5515
- Claret Guieb 09665300767 Team Leader | Sitel
Timeline
Customer Service Chat Support
Teletech Philippines
02.2021 - Current
Customer Service Associate
Sitel Philippines
06.2019 - 10.2020
National Certificate III Events Management Services - Center for Barista and Tourism Academy
11-2018
Managing Diversity in Multicultural Workplace (MDC) - American Hospitality Academy
10-2018
Hospitality Supervisor Certificate (HSC) - American Hospitality Academy
08-2018
Hotel Housekeeper
The Ridge Tahoe
03.2018 - 06.2018
Hospitality Professional Certificate (HPC) - American Hospitality Academy
05-2017
Restaurant Server
Pizza Hut
04.2017 - 06.2017
National Certificate II Front Office Services - Center for Barista and Tourism Academy
10-2016
National Certificate II Food and Beverage Services - Center for Barista and Tourism Academy
10-2016
Business Communication in Hospitality and Tourism - American Hospitality Academy
09-2016
National Certificate II Housekeeping - Tesda
02-2016
Our Lady of Fatima University
Bachelor of Science from Hotel And Restaurant Management
06.2015 - 03.2019
Introduction to Hospitality and Tourism - American Hospitality Academy
10-2014