Hardworking and passionate job seeker with strong organization skills eager to secure a job that will allow me to use my skills, knowledge and ability to work well with people.
Hi, I’m
Lori Mae Agcang
Customer Service Support
Caloocan City
Summary
Overview
6
years of professional experience
4
years of post-secondary education
9
Certifications
Work History
Teletech PhilippinesMandaluyong City
Customer Service Chat Support
02.2021 - Current
Job overview
- Resolved problems, improved operations and provided exceptional service.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked with customers to understand needs and provide excellent service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained excellent attendance record, consistently arriving to work on time.
Sitel PhilippinesPasig City
Customer Service Associate
06.2019 - 10.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Handled billing and payment issues following guidelines, resolving disputes properly.
The Ridge TahoeStateline, Nevada
Hotel Housekeeper
03.2018 - 06.2018
Job overview
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Pizza Hut Quezon City
Restaurant Server
04.2017 - 06.2017
Job overview
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs.
Education
Our Lady of Fatima UniversityLagro, Quezon City
Bachelor of Science from Hotel And Restaurant Management
06.2015 - 03.2019
University Overview
Skills
Customer service skills
Additional Information
Additional Information
Personal Information
Age: 24
Date of birth: February 19,1999
Height: 5'2 ft
Weight: 85 kgs
Civil Status: Single
Certification
Introduction to Hospitality and Tourism - American Hospitality Academy
Character Reference
Character Reference
- Ms. Armina Javier
Program Head, College of Hospitality and Institution Management
Our Lady of Fatima University
Telephone Number: 936-5515
- Claret Guieb 09665300767 Team Leader | Sitel
Timeline
Customer Service Chat Support
Teletech Philippines
02.2021 - Current
Customer Service Associate
Sitel Philippines
06.2019 - 10.2020
National Certificate III Events Management Services - Center for Barista and Tourism Academy
11-2018
Managing Diversity in Multicultural Workplace (MDC) - American Hospitality Academy
10-2018
Hospitality Supervisor Certificate (HSC) - American Hospitality Academy
08-2018
Hotel Housekeeper
The Ridge Tahoe
03.2018 - 06.2018
Hospitality Professional Certificate (HPC) - American Hospitality Academy
05-2017
Restaurant Server
Pizza Hut
04.2017 - 06.2017
National Certificate II Front Office Services - Center for Barista and Tourism Academy
10-2016
National Certificate II Food and Beverage Services - Center for Barista and Tourism Academy
10-2016
Business Communication in Hospitality and Tourism - American Hospitality Academy
09-2016
National Certificate II Housekeeping - Tesda
02-2016
Our Lady of Fatima University
Bachelor of Science from Hotel And Restaurant Management
06.2015 - 03.2019
Introduction to Hospitality and Tourism - American Hospitality Academy
10-2014
Similar Profiles
Jolina NadayaoJolina Nadayao
CERTIFIED PHARMACY TECHNICIAN / CUSTOMER SERVICE REPRESENTATIVE at Teletech PhilippinesCERTIFIED PHARMACY TECHNICIAN / CUSTOMER SERVICE REPRESENTATIVE at Teletech Philippines
REGIN BASIREGIN BASI
Customer Service Team Leader at Teletech Philippines (Telco Account)Customer Service Team Leader at Teletech Philippines (Telco Account)
Patrick James MalusayPatrick James Malusay
Senior Process Executive at Cognizant Technology Solutions Philippines, Inc.Senior Process Executive at Cognizant Technology Solutions Philippines, Inc.