Successful customer with almost 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Conscientious about managing customer concerns to last detail. Experienced in accurately completing complex paperwork to support customer needs.
Hi, I’m
Lorilyn Lopez
Diffun, Province Of Quirino
Summary
Overview
5
years of professional experience
Work History
Concentrix
Customer Service Advisor
10.2020 - Current
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Resolved concerns with products or services to help with retention and drive sales.
Sam's Espresso Break
Coffee Shop Worker
09.2019 - 10.2020
Job overview
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
- Demonstrated strong knowledge of all menu items, effectively answering customer inquiries and offering customized recommendations based on individual preferences.
- Assisted in inventory management by tracking stock levels, placing orders as needed, and minimizing waste.
- Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for customers.
- Prepared high-quality beverages consistently by adhering to established recipes and presentation standards.
- Adapted quickly to new software systems and technologies introduced by the company, ensuring seamless integration into daily operations.
- Established strong relationships with suppliers to ensure timely deliveries of fresh ingredients and maintain optimal inventory levels.
- Developed daily specials that showcased seasonal ingredients while also driving sales of underutilized products in inventory.
- Boosted sales through upselling techniques and suggesting additional menu items based on customer preferences.
- Increased speed of service by optimizing drink preparation techniques without sacrificing beverage quality or consistency.
Sam's Mountainview Resort And Hotel
Waitress Trainee
04.2019 - 09.2019
Job overview
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
Education
Quirino State UniversityDiffun, Province Of Quirino, Philippines
Associate of Science from Hospitality Industry Management
05.2017
University Overview
Skills
- Sales proficiency
- Call center experience
- Customer Relations
- Building rapport
- Assertiveness
- Problem-solving abilities
- Product and service solutions
- Customer Service
- Training development aptitude
- De-Escalation Techniques
Timeline
Customer Service Advisor
Concentrix
10.2020 - Current
Coffee Shop Worker
Sam's Espresso Break
09.2019 - 10.2020
Waitress Trainee
Sam's Mountainview Resort And Hotel
04.2019 - 09.2019
Quirino State University
Associate of Science from Hospitality Industry Management
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