Lorie Patricia Atendido
Bacoor, Province Of Cavite
Summary
Dynamic Customer Service Representative with a proven track record at EPerformax Contact Centers & BPO. Expert in resolving conflicts with empathy and critical thinking, driving customer loyalty and satisfaction. Consistently exceeded performance metrics, contributing to sales growth through effective upselling and call management. Recognized as a top performer for outstanding service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
EPerformax Contact Centers & BPO
09.2022 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Entrepreneurship Technology
Imus Computer College
Bacoor, Province Of Cavite10-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer satisfaction measurement
Timeline
Customer Service Representative
EPerformax Contact Centers & BPO
09.2022 - 04.2025
Entrepreneurship Technology
Imus Computer College
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