LORIE ANN SIERVO VAÑO
Southern Leyte,PHILIPPINES/ROMAN CATHOLIC
Summary
Results-oriented ASC HEAD with strong skills in managing customer complaints and improving service quality. Utilises effective team collaboration and problem-solving to meet service time targets. Promotes open communication to enhance team performance and customer satisfaction. Resolves conflicts and addresses complaints with empathy, ensuring positive customer experiences and aligning team efforts with service quality standards.
Overview
8
8
years of professional experience
Work History
ASC HEAD
JM ELECTRONICS CUSTOMER SERVICE DELIGHT
Southern Leyte, PHILIPPINES
02.2018 - Current
- Met service time and quality standards by implementing efficient processes.
- Partnered with team members to meet and exceed target results.
- Resolved complaints through calm communication and effective problem-solving.
Education
Bachelor of Science - INFORMATION TECHNOLOGY
SOUTHERN LEYTE STATE UNIVERSITY
SOGOD, SOUTHERN LEYTE01-2011
Skills
- Client engagement
- Cross-functional teamwork
Timeline
ASC HEAD
JM ELECTRONICS CUSTOMER SERVICE DELIGHT
02.2018 - Current
Bachelor of Science - INFORMATION TECHNOLOGY
SOUTHERN LEYTE STATE UNIVERSITY