LORIE ANN J. LACDAO
Sales Executive / Customer Support
Sorsogon
Summary
Dedicated and detail-oriented professional with over 10 years of experience in customer service, team leadership, sales, and office administration. Skilled in streamlining operations, supervising teams, managing accounts, and ensuring customer satisfaction. Recognized for excellent time management, flexibility, and ability to work independently with minimal supervision. Proficient in Microsoft Word and experienced in handling diverse administrative and accounting tasks.
Overview
17
17
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Team Lead - Customer Support
Verify Debt Solutions
California
07.2024 - Current
- Supervised and managed team of customer service representatives, ensuring adherence to schedules and performance metrics
- Conducted regular team meetings to discuss targets, performance, and address issues
- Performed quality assurance through monitoring calls, chats, and emails, conducting audits, and providing feedback
- Identified areas for process improvement and collaborated with departments to enhance efficiency
- Fostered supportive work environment, recognized achievements, and promoted open communication
Accounting Staff
Sorcom Readymix Concrete
Sorsogon
01.2024 - 02.2024
- Managed document filing, record updates, and monthly financial reporting
- Prepared monthly reports on payables and receivables, and checks for payables
- Conducted audits on production expenses and monitored dormant and new accounts
- Managed accounts receivable collections efforts, decreasing outstanding balances owed to the company.
- Optimized accounts payable processes, reducing late fees and improving vendor relationships.
- Developed strong relationships with vendors, negotiating favorable payment terms that benefited company cash flow.
- Reduced errors in financial reporting through thorough reconciliation of accounts and attention to detail.
- Streamlined month-end closing procedures, increasing efficiency and reducing time spent on manual tasks.
Sales Executive
Sorsogon Commercial
Sorsogon
01.2016 - 01.2021
- Company Overview: (Cement Dealer)
- Oversaw island accounts, managed customer receipts, and prepared purchase orders
- Ensured timely delivery of orders and maintained high customer satisfaction
- Updated records, filed documents, and generated monthly reports on payables and receivables
- (Cement Dealer)
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Office Staff
CES Trading
Sorsogon
08.2015 - 01.2016
- Company Overview: (Hardware & Fishing Supplies)
- Handled accounts payables, posted payments and orders, and maintained logbooks
- Prepared checks, managed accounts receivables, and ensured up-to-date records
- (Hardware & Fishing Supplies)
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
- Maintained strict confidentiality when handling sensitive employee information or processing payroll tasks according to federal regulations governing privacy protection provisions applicable within the workplace setting.
- Reduced errors in data entry for improved accuracy with thorough attention to detail and double-checking work.
Stock Clerk
Zenco Footstep Sorsogon
Sorsogon
12.2008 - 03.2009
- Company Overview: (Footwear Products)
- Handled data entry for retail and wholesale sales, monthly inventory, and payroll
- Managed all store transactions, prepared daily reports, and maintained organized records
- (Footwear Products)
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Office Trainee
Zenco Footstep Sorsogon
Sorsogon
01.2008 - 06.2008
- Company Overview: (Footwear Products)
- Conducted data entry, document filing, and report preparation
- Managed phone calls, filed documents, and reported office matters to superiors
- (Footwear Products)
- Provided backup support for reception duties, demonstrating versatility within the role of Office Trainee.
- Contributed to a positive work environment by maintaining professional communication with colleagues.
- Assisted in streamlining daily tasks for improved productivity and time management.
- Demonstrated flexibility in adapting to changing priorities and deadlines, ensuring timely task completion.
Education
Diploma - Office Skills & Management
STI College Legazpi
Legazpi 06.2009 - 04.2010
Secondary Education -
Aemillianum College Inc.
Sorsogon 06.2001 - 04.2005
Primary Education -
Bibincahan Elementary School
Sorsogon 06.1994 - 03.2001
Skills
Microsoft Word
Time Management
Flexibility
Independent Work
Coaching and Mentoring
Documentation And Reporting
Microsoft Excel
Data Entry
Invoicing and Billing
General Ledger Entries
Administrative Support
Accounts Payable and Receivable
Month-end reports
Payment Processing
Expense Reports
Certification
Civil Service Professional
Timeline
Team Lead - Customer Support
Verify Debt Solutions
07.2024 - Current
Accounting Staff
Sorcom Readymix Concrete
01.2024 - 02.2024
Sales Executive
Sorsogon Commercial
01.2016 - 01.2021
Office Staff
CES Trading
08.2015 - 01.2016
Diploma - Office Skills & Management
STI College Legazpi
06.2009 - 04.2010
Stock Clerk
Zenco Footstep Sorsogon
12.2008 - 03.2009
Office Trainee
Zenco Footstep Sorsogon
01.2008 - 06.2008
Secondary Education -
Aemillianum College Inc.
06.2001 - 04.2005
Primary Education -
Bibincahan Elementary School
06.1994 - 03.2001
Civil Service Professional
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