LOREZA MARQUEZO
Bucana Davao City,Philippines
Summary
Experienced in customer engagement and relationship management. Focus on communication and problem-solving to enhance client satisfaction. Excel in fast-paced environments while maintaining a positive attitude.
Overview
24
24
years of professional experience
Work History
Customer Service Verification Representative
AcquiredFootprints
01.2022 - 04.2026
- Verified customer identities to ensure legitimacy and safeguard against fraud.
- Interacted with customers to resolve inquiries and deliver tailored assistance.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Managed customer enquiries and provided detailed information on services to enhance satisfaction.
- Trained new representatives, sharing knowledge and best practices for better team performance.
Telephone Interviewer
Dynata Philippines
07.2021 - 01.2022
- Conducted telephone interviews with participants to gather valuable research data.
- Maintained confidentiality of participant information, fostering trust and integrity in research studies.
- Presented findings to supervisors through detailed reports and presentations, facilitating informed decision-making.
Administrative Assistant
Lola's Spa
01.2021 - 05.2021
- Executed administrative tasks, including responding to emails, coordinating meetings, and organising travel arrangements to support team operations.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Answered telephone calls to offer information, direct callers and take messages.
- Handled photocopying documents, updating files and faxing communications for staff.
- Operated in multiple locations across New Jersey to enhance service delivery and support local teams.
Email and Chat Support
Customer Frontline Solution
01.2020 - 12.2020
- Functioned as primary support for clients, ensuring customer satisfaction with products, services, and features.
- Assisted customers by providing accurate information, addressing inquiries, and resolving complaints to enhance satisfaction.
- Handled customer complaints by employing calm and clear communication techniques to resolve issues.
- Worked closely with team members to develop strategies for achieving target results.
- Ensured cleanliness and safety of working environments to prevent accidents and hazards.
Operation Manager
Yonecare Enterprise
01.2015 - 11.2020
- Oversaw budgeting, reporting, and auditing to ensure financial integrity and operational alignment.
- Develop, implement and review operational policies and procedures.
- Made policy, planning, and strategy decisions to align operations with organisational goals.
- Supported HR in recruitment processes to enhance candidate quality and fit.
Administrative Assistant
Dermasia Skincare Center
01.2011 - 01.2015
- Organised company records, scheduled rosters, managed budgets, prepared office reports, processed invoices, and provided customer service.
- Executed key administrative tasks to streamline company operations.
- Delivered comprehensive administrative support to enhance organisational efficiency.
- Managing branches' concerns and branch staffing.
Inventory Officer
Flawless Headoffice
01.2006 - 01.2011
- FIFO Implementation: Implemented First-In, First-Out method to enhance product quality and minimise waste.
- Inventory Management: Oversaw stock levels of skincare products, ensuring optimal availability and timely replenishment.
- Stock Checking: Conducted regular inventory assessments to maintain accurate stock levels.
- Managed inventory in Kamuning, Quezon City
Aesthetician
Flawless
01.2003 - 01.2006
- Assessed skin type to recommend tailored treatments for optimal skin health.
- Operated facial equipment, adhering to safety procedures to ensure effective treatment delivery.
- Conducted basic facials, prioritising client hygiene and comfort throughout the procedure.
- Provided services at Sm North Edsa location
Garments Factory Worker
Guess Factory
01.2002 - 01.2003
- Executed stitching, hemming, and finishing tasks to meet quality specifications.
- Performed precision cutting of jean edges to maintain quality standards.
- Achieved daily production targets and adhered to timelines.
- San Pedro Laguna
Education
Bachelor of Science - Economics
University of Southeastern Philippines
Davao CitySecondary Education -
Davao City National High School
Davao CitySkills
- Data verification
- Customer support
- Client service
- Customer Service
- Customer relations
- Telephone interviewing
- Administrative support
- Inventory management
- Time efficiency
- Product knowledge
- Assisting others
- Team player
- Effective listening
- Relationship management
- Leadership skills
Personal Information
Citizenship: Filipino
Languages
English
Intermediate
B1
Hobbies and interests
- Reading and self - improvement
- Cooking and home organization
- Skincare and beauty (passion for skin health and client care)
- Traveling and Community involvement
Timeline
Customer Service Verification Representative
AcquiredFootprints
01.2022 - 04.2026
Telephone Interviewer
Dynata Philippines
07.2021 - 01.2022
Administrative Assistant
Lola's Spa
01.2021 - 05.2021
Email and Chat Support
Customer Frontline Solution
01.2020 - 12.2020
Operation Manager
Yonecare Enterprise
01.2015 - 11.2020
Administrative Assistant
Dermasia Skincare Center
01.2011 - 01.2015
Inventory Officer
Flawless Headoffice
01.2006 - 01.2011
Aesthetician
Flawless
01.2003 - 01.2006
Garments Factory Worker
Guess Factory
01.2002 - 01.2003
Bachelor of Science - Economics
University of Southeastern Philippines
Secondary Education -
Davao City National High School