DEVELOPING NEW MENU, COOKING ,BAKING,WINE TASTING
LORETO JR. ABORDO PANCHO
FOOD SERVICE/ WAITER/ SERVICE CREW/ ASSISTANT COOK/ BUFFET ATTENDANT
QUEZON CITY,METRO MANILA
Summary
Cheerful WAITER offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Motivated WAITER with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
23
23
years of professional experience
1
1
year of post-secondary education
18
18
Certificates
2
2
Languages
Work History
WAITER
ROYAL CARIBBEAN MANAGEMENT (RCCL)
PASAY CITY METRO MANILA
01.2004 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Provided excellent service to the guest and give wonderful experience to the guest satisfaction.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
WAITER/ HOUSEMAN
CENTURY PARK HOTEL
MANILA
03.2002 - 05.2003
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Informed customers about daily and seasonal specials.
- Trained new servers on restaurant policies and procedures.
SERVICE CREW MEMBER
SHAKEYS PIZZA
MAKATI METRO MANILA
07.2001 - 09.2001
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Scheduled workers for temp jobs, drafted contracts and handled documentation.
- Operated cash registers and POS systems, handling over $Amount in cash daily.
- Calculated totals, processed payments and issued receipts.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Operated convection ovens and steamers to cook meats, rice and baked food items.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
QUALITY CONTROL INSPECTOR
EASTWAY TRAVEL GOODS INCORPORATED
TAYTAY, RIZAL
08.2000 - 10.2000
- Evaluated components and final products against quality standards and manufacturing specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Followed safety protocols while handling hazardous materials.
- Sampled products to verify compliance with standards
- Updated quality control records and reports.
Education
COLLEGE LEVEL (1ST SEMESTER) - Computer Engineering
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES
MANILA 10.1999 - 04.2000
Skills
Menu memorization
undefinedCertification
CERTICATE OF PROFECIENCY/ MARINA
Interests
FOOD TASTING,FOOD SERVICE STANDARD BY FORBES MAGAZINE
Accomplishments
- Selected to serve notable VIP guests for major private events.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Timeline
FOOD AND BEVERAGE SERVICE FUNDAMENTALS FRONT OF HOUSE/ CELEBRITY CRUISES
07-2023
DINE AWARE FRONT OF HOUSE/ CELEBRITY CRUISES
07-2023
RESTAURANTS DINE AWARE 2.0 GENERAL ALLERGY AWARENESS CERTICATE/ CELEBRITY CRUISES
05-2023
DIGITAL GUEST EXPERIENCE OVERVIEW/ CELEBRITY CRUISES
05-2023
NARCOTICS SMUGGLING AND SUBSTANCE ABUSE/ CELEBRITY CRUISES
05-2023
SHIPBOARD PERFORMANCE APPRAISAL CREW/STAFF CERTIFICATE/ CELEBRITY CRUISES
03-2023
DIGITAL GUEST EXPERIENCE GUEST TO GUEST CHAT/ CELEBRITY CRUISES
02-2023
ZERO TOLERANCE FOR CREW/ CELEBRITY CRUISES
02-2023
OUTBREAK PREVENTION PLAN TRAINING CERTIFICATE/ CELEBRITY CRUISES
02-2023
SERVESAFE ALCOHOL CRUISELINE CERTIFICATE/ CELEBRITY CRUISES
09-2022
CERTICATE OF PROFECIENCY/ MARINA
03-2020
CERTIFICATE OF COMPLETION/PNTC MARITIME TRAINING CENTER
02-2020
CROWD MANAGEMENT/CELEBRITY CRUISES
09-2019
SECURITY AWARENESS/CELEBRITY CRUISES
04-2017
UNITED STATES PUBLIC HEALTH/CELEBRITY CRUISES
01-2011
WAITER
ROYAL CARIBBEAN MANAGEMENT (RCCL)
01.2004 - Current
CERTIFICATE OF SEA SERVICE/CELEBRITY CRUISES
01-2004
SERVICE AWARD OF CERTIFICATE/CELEBRITY CRUISES
01-2004
CERTIFICATION OF EMPLOYEE/CENTURY PARK HOTEL MANILA
03-2003
WAITER/ HOUSEMAN
CENTURY PARK HOTEL
03.2002 - 05.2003
SERVICE CREW MEMBER
SHAKEYS PIZZA
07.2001 - 09.2001
QUALITY CONTROL INSPECTOR
EASTWAY TRAVEL GOODS INCORPORATED
08.2000 - 10.2000
COLLEGE LEVEL (1ST SEMESTER) - Computer Engineering
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES
10.1999 - 04.2000
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