CLAIRE TUVALLES
Iloilo City, Province Of Iloilo
Summary
Dynamic customer service professional with a proven track record at TELUS DIGITAL, excelling in complaint resolution and active listening. Adept at managing high-stress situations, I consistently enhance customer satisfaction and foster strong relationships. Skilled in call management and critical thinking, I am committed to delivering exceptional service outcomes.
Overview
4
4
years of professional experience
Work History
OPERATIONS CSR
TELUS DIGITAL
09.2023 - 12.2025
- Addressed customer complaints with empathy, aiming for effective solutions and positive outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Care Representative
CARELON GLOBAL SOLUTIONS PHILS. INC.
07.2023 - 10.2023
- Contributed to team success, consistently achieving call center performance metrics.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Customer Service Representative
Transcom Worldwide Phils
07.2021 - 11.2021
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Collaborated with team members to enhance service delivery and streamline processes.
- Adapted quickly to new technologies and procedures, improving response times for customer queries.
Education
Bachelor of Science - Pharmacy
UNIVERSITY OF SAN AGUSTIN
Iloilo City, Province Of Iloilo, PhilippinesSkills
- Customer service
- Active listening
- Complaint resolution
- Complaint handling
- Follow-up skills
- Call management
- Critical thinking
- Computer proficiency
- Customer relations
Timeline
OPERATIONS CSR
TELUS DIGITAL
09.2023 - 12.2025
Customer Care Representative
CARELON GLOBAL SOLUTIONS PHILS. INC.
07.2023 - 10.2023
Customer Service Representative
Transcom Worldwide Phils
07.2021 - 11.2021
Bachelor of Science - Pharmacy
UNIVERSITY OF SAN AGUSTIN