Lorenze Borjal
Branch Manager
Pasig, Metro Manila,00
Summary
Dynamic Branch Manager at HP14 Food Corp (Yellow Cab) with a proven track record in driving profitability and enhancing team performance. Skilled in sales development and customer engagement, I successfully implemented cost-saving measures, resulting in increased branch profitability. Committed to fostering a high-performing team through effective training and development initiatives.
Overview
11
11
years of professional experience
Work History
Branch Manager
HP14 Food Corp (Yellow Cab)
2019.10 - Current
- Maintained friendly and professional customer interactions.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
Property Custodian, Cashier, Trainer
Good Hope Skills System Inc.
2016.11 - 2018.03
- Ensured timely training fee collection through effective communication with trainees and implementation of efficient payment systems.
- Enhanced training effectiveness by incorporating interactive activities and real-world examples into lessons.
- Supported trainees'' progress by providing constructive feedback and guidance on assignments and projects.
- Developed strong relationships with trainees, fostering a supportive learning environment that promoted personal growth and professional development.
- Increased learner retention through the use of engaging multimedia presentations that catered to various learning preferences.
Customer Service Assistant
Maxs Restaurant
2014.06 - 2015.02
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Answered customer questions about product availability and shipment times.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Provided exceptional support during peak hours as well as holidays and special events.
Education
Bachelor of Science - Food Service Management
Sorsogon State College (Sorsogon State University)
Sorsogon, Province Of Sorsogon, Philippines 2001.04 -
Skills
Customer engagement
Branch operations management
Sales development
Verbal/written communication
Training and development
Decision-making
Basic Cash handling expertise
Excels in team leadership
Staff training
Excellent time management skills
Goals and performance
Reliable
Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementWork-life balanceHealthcare benefitsTeam Building / Company RetreatsPaid sick leavePersonal development programsFlexible work hoursWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Branch Manager
HP14 Food Corp (Yellow Cab)
2019.10 - Current
Property Custodian, Cashier, Trainer
Good Hope Skills System Inc.
2016.11 - 2018.03
Customer Service Assistant
Maxs Restaurant
2014.06 - 2015.02
Bachelor of Science - Food Service Management
Sorsogon State College (Sorsogon State University)
2001.04 -