LORENA MERCADO
Businesswoman
Pasig
Summary
Presently I have my own Pharmacy Store, managing it while I manage the spa business.
I am a driven to multitasking tasks.
I managed to create a peaceful and harmonious working environment for all my staff. I discouraged any groupings and backbiting attitude to all my staff. I see to it that payrolls are given on time. I immediately resolve any client's complaints and see to it that clients are satisfied for the resolution. I listen to my staff's suggestions and analyzed it if it can benefit both the employees and the employer. I am an honest, loyal and hardworking employee.
Overview
28
28
years of professional experience
6
6
years of post-secondary education
Work History
Store Manager / Receptionist
ASCANS MASSAGE SERVICES
Pasig
02.2012 - Current
- Managed payrolls for employees.
- Managed inventory control and cash control
- Managed store promotional marketing strategies to increase sales.
- Answers & solves client's complaints.
- Managed the processing of business permits.
- Managed the reporting of sales and expenses for BIR Payments.
- Managed the hiring, training and mentoring of new staffs.
- Managed staff's disciplinary action
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing of products and supplies.
- Monitored sales daily based on therapist's daily lists of client's served.
SECRETARY
PHILAMLIFE GENERAL INSURANCE COMPANY
CEBU CITY
02.1996 - 02.1999
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Scheduled appointments and conducted follow-up calls to clients.
- Created and updated agents' and clients' records.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Entered data into system and updated clients' and agents' contacts with information to keep records current.
- Maintained daily report of documents and memos.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
COMPUTER SECRETARIAL (VOCATIONAL COURSE - STENOGRAPHY/BOOKEEPING/ACCOUNTING/COMPUTER
ARELLANO INSTITUTE BY TESDA
STA. CRUZ, METRO MANILA 01.2011 - 06.2011
ASSOCIATE IN COMPUTER SCIENCE - COMPUTER LITERACY
CEBU INSTITUTE OF TECHNOLOGY
CEBU CITY 06.1994 - 10.1999
Skills
COMPUTER LITERATE
undefinedTimeline
Store Manager / Receptionist
ASCANS MASSAGE SERVICES
02.2012 - Current
COMPUTER SECRETARIAL (VOCATIONAL COURSE - STENOGRAPHY/BOOKEEPING/ACCOUNTING/COMPUTER
ARELLANO INSTITUTE BY TESDA
01.2011 - 06.2011
SECRETARY
PHILAMLIFE GENERAL INSURANCE COMPANY
02.1996 - 02.1999
ASSOCIATE IN COMPUTER SCIENCE - COMPUTER LITERACY
CEBU INSTITUTE OF TECHNOLOGY
06.1994 - 10.1999
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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