LORENA JONGKO
Supervisor
#24 B Manga St Old Cabuyao, Sauyo Road, Novaliches
Summary
Dynamic professional with extensive experience at Teleperformance Philippines, excelling in team leadership and training. Proven ability to enhance productivity and client satisfaction through effective communication and organizational skills. Adept at mentoring staff and implementing efficient workflows, driving results in high-pressure environments. Proficient in Microsoft Office applications and digital content creation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Teleperformance Philippines
11.2022 - 11.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Trainer
Teleperformance Philippines
07.2021 - 11.2022
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate training content.
Customer Service Representative
Teleperformance Philippines
09.2018 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Staff
Citiglobal Realty and Development Inc.
06.2018 - 08.2018
- Improved customer satisfaction with attentive service and quick resolution of issues.
- Contributed to the growth of repeat business through exceptional customer service and followup.
- Conducted product demonstrations, effectively showcasing features and benefits to potential clients.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Education
BA - Communication
NEW ERA UNIVERSITY
01-2018
High school - undefined
STA LUCIA HIGH SCHOOL
01-2014
Elementary - undefined
AURELIO ELEMENTARY SCHOOL
01-2010
Skills
Good communication skills
Results driven
Microsoft Office applications
Familiar with Digital photography and Video Editing
Organizational skills
Ability to prioritize
Ability to work under pressure
Ability to work with heavy workload
Able to work under extreme pressure
Adaptability and People Person
Client satisfaction
Certification
I certify that the above statements made in application form are true and correct; I also understand that any misinterpretation will be considered reason for withdrawal of an offer or subsequent.
Accomplishments
- Company/Production Manager, Peter Pan, 2015
- Company/Production Manager, Across the Universe, 2016
- Production Manager, ABCDE, 2016
Personal Information
- Age: 20
- Height: 4’10 FT
- Weight: 50 KGS
- Father's Name: Rodelio V. Jongko
- Mother's Name: Juliet O. Jongko
- Place of Birth: Agusandel Norte
- Date of Birth: Sept 02, 1997
- Gender: FEMALE
- Nationality: FILIPINO
Educational Attainment
New Era University, 2014, 2018, BA Communication, Sta Lucia High School, 2010, 2014, Aurelio Elementary School, 2004, 2010
References
- Maybelle Aranez, Operations Manager, Teleperformance Philippines, 09611002371
- Camille Ramin, Viva Concerts, Production Manager, 09178899544
- Kathy Caymo, Viva Communications Inc., Marketing Service Manager, 09178677312
References
- Camille Ramin, Viva Concerts, Production Manager, 09178899544
- Kathy Caymo, Viva Communications Inc., Marketing Service Manager, 09178677312
Timeline
Supervisor
Teleperformance Philippines
11.2022 - 11.2025
Trainer
Teleperformance Philippines
07.2021 - 11.2022
Customer Service Representative
Teleperformance Philippines
09.2018 - 07.2021
Sales Staff
Citiglobal Realty and Development Inc.
06.2018 - 08.2018
BA - Communication
NEW ERA UNIVERSITY
High school - undefined
STA LUCIA HIGH SCHOOL
Elementary - undefined
AURELIO ELEMENTARY SCHOOL