Lorena Egido
Technical Support Representative
Maasin, Southern Leyte
Summary
Dynamic Technical Support Representative with TELUS International Philippines, recognized for enhancing customer satisfaction through effective troubleshooting and exceptional service. Proven ability to resolve complex technical issues while maintaining confidentiality and accuracy. Skilled in remote support and committed to delivering solutions that foster customer loyalty and trust.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Technical Support Representative
TELUS International Philippines
09.2019 - Current
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Enhanced customer loyalty with prompt and effective resolution of technical issues.
Data Encoder
Libagon Local Government
06.2018 - 03.2019
- Prepared source data for computer entry by compiling and sorting information.
- Maintained daily production logs of activities and completed work.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
- Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
Education
Bachelor of Science - Information Technology Major in Networing
Southern Leyte State University - Main Campus
Sogod, Southern Leyte, Philippines 04.2001 -
Skills
Technical support
Timeline
Technical Support Representative
TELUS International Philippines
09.2019 - Current
Data Encoder
Libagon Local Government
06.2018 - 03.2019
Bachelor of Science - Information Technology Major in Networing
Southern Leyte State University - Main Campus
04.2001 -